Job ID: J114515
Company: HM Health Solutions Inc.
Location: Camp Hill, PA, United States
Full/Part Time: Full time
Job Type: Regular
Takes a lead role in more complex plans to research, evaluate, design and develop IT Infrastructure systems by applying engineering, hardware and software design theories and principles to develop a compatible system infrastructure in line with organizational strategies. Takes a lead role in more complex design, development, and implementation of IT Infrastructure components such as operating systems, software tools, and utilities. Takes a lead role in conducting more complex studies of IT Infrastructure performance and traffic analysis. Takes a lead role in determining more complex systems design requirements and ensures that system improvements are successfully implemented and monitored to increase efficiency. Takes a lead role in generating more complex IT Infrastructure engineering policies, standards and procedures. May mentor less experienced team members.
1. Takes a lead role in serving on teams in clearly defining, with the customer, more complex requirements, deliverables and timeframes. Escalate issues and make recommendations to resolve them to the appropriate audience.
2. Takes a lead role conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
3. Takes a lead role to develop and/or deliver technical training in complex technical areas. May mentor less experienced team members in the execution of their duties.
4. Takes a lead role in completing more complex project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects.
5. Assure compliance to required standards, procedures, guidelines and processes.
6. Other duties as assigned or requested.
Education, Licenses/Certifications, and Experience
A recognized Avaya certification is highly desirable but not required
Evidence of having worked on or led complex projects centered around the Avaya systems
Demonstrated experience with Avaya Call Manager (CM), Application Enablement Server (AES), Avaya Session Managers, Media Gateways, Avaya Aura Messaging (AAM),
Knowledge of Microsoft Lync / Skype a plus
Voicemail configuration and support – Modular Messaging, Aura Messaging
Working knowledge of TCP/IP, DHCP and QoS
Working Knowledge of Telephony infrastructure – SBCs, SIP, POTS, ISDN, PRI, voice channels
Equipped to work as part of a geographically dispersed team
Ability to meet predetermined deadlines with shifting priorities
Excellent organizational skills
SCOPE OF RESPONSIBILITY
Does this role supervise/manage other employees?
Is Travel Required?
This job requires the ability to work as a team member. Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays and/or weekends.
Note: Job duties and responsibilities support separation of duties across multiple users
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