Dispatch Community Provider - Mon Valley EMS - Casual

Job ID: J113859
Company: West Penn Allegheny Health System
Location: Monessen, PA, United States
Facility: Allegheny Clinic
Full/Part Time: Part time
Job Type: Casual
Posted at:

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Description

GENERAL OVERVIEW:

Maintains appropriate dispatch/communications support for prehospital services; manages and assigns
incoming ambulance providers with a physician and other key staff; ensures that databases are well maintained for the generation of reports relative to communications activity within the dispatch center.

ESSENTIAL RESPONSIBILITIES:

  • Answers, effects, routes, and documents requests for medical command/notification of EMS transport units, subsequent notification of receiving facilities, and where appropriate, specialty response teams within those facilities. (20%)
  • Completes requests for assistance or information by greeting customers, retrieving vital information, answering questions, controlling demanding situations, referring inquiries and assigning the appropriate action from the service staff. Identifies customer service requirements by establishing personal rapport with actual and potential patients and patient representatives able to understand service requirements. (20%)
  • Controls and coordinates crew utilization by priority directing requests for assistance, emergency, nonemergency, transfer or special coach. (15%)
  • Prepares reports and records by transcribing, inputting, editing and copying accurate information in a timely manner. (15%)
  • Maintains dispatch supplies and equipment by checking stock, anticipating needs and following manufacturer’s instructions and established procedures. (10%)
  • Maintains a working knowledge of all policies, procedures, response plans and reference data required to direct and assist crews and management during operations. (10%)
  • Ensure condition of the station by performing maintenance, housekeeping and other related duties. (10%)
  • Performs other duties as assigned or required.

QUALIFICATIONS:

Minimum

  • High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Current state driver’s license.
  • Must be familiar with computers working in a Windows networked environment.

Preferred

  • PA EMT or Paramedic Certification.
  • Public safety communications experience and prior experience working with of radio communications and consoles.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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