Job ID: J115527
Company: HM Health Solutions Inc.
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Mar 16, 2018
Responsible for the physical delivery and ongoing support of products/services, applications, network systems and overall solutions. Performs tasks including, but not limited to, systems software upgrades, workstation setups and server configurations. Maintains software and hardware inventories. Provides operational support and analysis for the organizations information systems and peripheral equipment, such as servers, desktops, printers and storage devices. Performs recovery procedures, scheduling and backups, and monitors batch processes.
1. Perform operational support of IT Infrastructure technology including, but not limited to, network, security, messaging, storage, voice, etc.
2. Perform analysis and resolve problems to restore normal IT Infrastructure operational levels.
3. Complete project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects.
4. Assure compliance to required standards, procedures, guidelines and processes.
5. Other duties as assigned or requested.
*This role will require working some nights/weekends*
Education, Licenses/Certifications, and Experience
A recognized Avaya certification is highly desirable but not required
Evidence of having worked on or led complex projects centered around the Avaya systems
Demonstrated experience with Avaya Call Manager (CM), Application Enablement Server (AES), Avaya Session Managers, Media Gateways, Avaya Aura Messaging (AAM),
Knowledge of Microsoft Lync / Skype a plus
Voicemail configuration and support – Modular Messaging, Aura Messaging
Working knowledge of TCP/IP, DHCP and QoS
Working Knowledge of Telephony infrastructure – SBCs, SIP, POTS, ISDN, PRI, voice channels
Equipped to work as part of a geographically dispersed team
Ability to meet predetermined deadlines with shifting priorities
Excellent organizational skills
SCOPE OF RESPONSIBILITY
Does this role supervise/manage other employees?
Is Travel Required?
This job requires the ability to work as a team member. Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays and/or weekends.
Note: Job duties and responsibilities support separation of duties across multiple users
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
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