Associate Customer Service Representative - Highmark Health

Job ID: J111822
Company: Highmark Inc
Location: Wilkes-Barre, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at:

Share:

Description

GENERAL OVERVIEW: 

Handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center.  Troubleshoots and resolves customer complaints.  Ensures that responses to inquiries are completed timely and according to established service and quality standards.

ESSENTIAL RESPONSIBILITIES:

  • Resolves customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner. 
  • Prepares adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
  • Meets all production, quality, and adherence standards.  Attends all required training classes.
  • Elevates issues to next level of supervision, as appropriate.
  • Maintains accurate records, including timekeeping records.
  • Other duties as assigned or requested.

III. QUALIFICATIONS:

Minimum

  • High School Diploma or GED required for all levels
  • 1-2 years customer service experience in a call center preferred with healthcare customer service strongly preferred

Preferred

  • Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
  • Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally. 
  • Ability to take direction and to navigate through multiple systems simultaneously.
  • Ability to maintain composure under stressful and fast-paced conditions.
  • Strong written and verbal communication skills
  • Ability to communicate complex information in a simple, customer facing way

Additional Information:

Training schedule- 9 weeks - 8:15 AM -5:00 PM M-F.  

Work schedule - 8:00 AM – 8:00 PM M-F  (40 hour work week)

This job requires the ability to work as a team member.  Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays and/or weekends.

Referral Type: Level 1

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

Share:

Interested in working at the Highmark Health enterprise?
Take the first step by joining our Talent Network today!

Join Our Talent Network

Similar Jobs

Project Manager Non Technical / AHN

Pittsburgh, PA, United States
Other

PHARMACIST

Pittsburgh, PA, United States
Pharmacy

Surgical Physician Assistant - Orthopedics - Jefferson - Part Time

Bethel Park, PA, United States
Direct Patient Care Providers

Supervisor of Claims

Camp Hill, PA, United States
Claims

Radiology Technologist

Pittsburgh, PA, United States
Tech

Espresso Cart Associate - Allegheny General Hospital - Part Time

Pittsburgh, PA, United States
Food/Nutrition

certified ma

Erie, PA, United States
Patient Support

Phlebotomist - AGH

Pittsburgh, PA, United States
Laboratory

Radiology Technologist

Pittsburgh, PA, United States
Tech

Telephone Operator - Part-Time

Natrona Heights, PA, United States
Customer Service

Contract Manager

Pittsburgh, PA, United States
Procurement

Food Service Associate

Erie, PA, United States
Food/Nutrition

Senior Coding Auditor

Pittsburgh, PA, United States
Audit & Compliance

CASUAL PHARMACIST-3

Pittsburgh, PA, United States
Pharmacy

LPN

Erie, PA, United States
Patient Support

Registered Nurse, Stepdown CMCU

Pittsburgh, PA, United States
Nursing

Medical Transcriptionist - Lab

Monroeville, PA, United States
Administrative Services

Sr IT Infra Representative

Camp Hill, PA, United States
IS/IT

Lead Provider Relations Representative

Home, PA, United States
Provider Services

Associate IT Project Leader - Deployment Coordinator

Wilkes-Barre, PA, United States
Other

Manager, Disease Management

Wilkes-Barre, PA, United States
Clinical Services

Registered Nurse, Emergency Department

Pittsburgh, PA, United States
Nursing

Utilization Review - Business Support Specialist

Pittsburgh, PA, United States
Administrative Services