Job ID: J115837
Company: United Concordia Companies Inc
Location: Camp Hill, PA, United States
Full/Part Time: Full time
Job Type: Regular
For over two decades, United Concordia® Dental has proudly served our military community. We are continuing this tradition with the new TRICARE® Dental Program (TDP), which provides dental benefits to 1.8 million active duty family members and National Guard and Reserve members and their families.
Your mission: to deliver world-class customer service for America’s finest and the families who support them. It’s genuinely important work supporting a community that deserves everything we can give them which is why we are currently hiring associate customer service representatives.
Handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards.
Work Schedule: 11:30 AM-8:00 PM Training hours: 8:00 AM-4:30 PM - 8 weeks.
Please note: As part of the hiring process we will perform a pre-hire background check, drug screen and credit check to meet Department of Defense (DoD) requirements. Significant negative history (e.g., accounts currently in collections) could result in disqualification. Successful attainment of a DoD level 2 clearance is also required.
This job requires the ability to work as a team member. Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays and/or weekends.
Referral Type: Level 1
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
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