Job ID: J115837
Company: United Concordia Companies Inc
Location: Camp Hill, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Feb 1, 2018
For over two decades, United Concordia® Dental has proudly served our military community. We are continuing this tradition with the new TRICARE® Dental Program (TDP), which provides dental benefits to 1.8 million active duty family members and National Guard and Reserve members and their families.
Your mission: to deliver world-class customer service for America’s finest and the families who support them. It’s genuinely important work supporting a community that deserves everything we can give them which is why we are currently hiring associate customer service representatives.
Handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards.
Work Schedule: 11:30 AM-8:00 PM Training hours: 8:00 AM-4:30 PM - 8 weeks.
Please note: As part of the hiring process we will perform a pre-hire background check, drug screen and credit check to meet Department of Defense (DoD) requirements. Significant negative history (e.g., accounts currently in collections) could result in disqualification. Successful attainment of a DoD level 2 clearance is also required.
This job requires the ability to work as a team member. Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays and/or weekends.
Referral Type: Level 1
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