Assoc Account Support Analyst

Job ID: J117185
Company: United Concordia Companies Inc
Location: Harrisburg, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at:

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Description

GENERAL OVERVIEW: 

  • Provide account support activities associated with the implementation and administration of groups and accounts.  Provide assistance with non-standard benefit implementation tasks.  Identify and resolve problems related to benefit interpretations, non- standard benefits, handle rating concerns, and coordinate claim extracts and any subsequent adjudication requirements.  This position may have direct interaction with producers, clients and sales reps to ensure complete implementation, on-going service and all renewal activity.
  • New to the role and are developing competence in performing work assignments.

ESSENTIAL RESPONSIBILITIES:

1. Load and maintain group information and benefit files.

2. Interact and provide support activities to Account Managers

For UCD:  Accounts Support Analysts are account managers for all small market clients.  May also be involved with managing all aspects of relationships with core partners.

3. Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients.  May coordinate meetings, projects, implementations with clients and core partners.

4. Handle error management and ensure files are corrected.

5. Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates.

6. Other duties as assigned or requested.

QUALIFICATIONS:

Minimum

  • High School Diploma/GED is required for all levels
  • Producers License
  • Generally possesses 0-1 years of relevant subject matter experience in the area of specialization

Preferred

  • Experience in health care, insurance or sales

Knowledge, Skills and Abilities 

  • Understands fundamental principles, concepts, practices and processes within a specific field or discipline.  Requires foundational analytical skills.
  • Uses established processes to complete assigned activities and to solve problems.

SCOPE OF RESPONSIBILITY  

Does this role supervise/manage other employees? No 

   

WORK ENVIRONMENT

Is Travel Required?  No 

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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