Team Manager, Workplace Technology & Security

Job ID: J117582
Company: HM Health Solutions Inc.
Location: Camp Hill, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at:

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Description

JOB SUMMARY

This job, which is solely related to the software security team manager role, takes on day-to-day accountability of the technology service, leveraging people, price, process, partners and the platform to deliver services.  The incumbent provides day to day oversight and leadership of a team of Information Technology professionals (Technicians, Analysts, Engineers and Contingent Staffing), specializing in one of the following disciplines:  Identity and Access Management (IAM) Security Access Provisioning, Software/Security Engineering, or Desktop Infrastructure Engineering.  Each of these technology disciplines requires a unique set of skills to administer and maintains various client/server solutions.

The IAM team is responsible for user security access provisioning in Active Directory, Mainframe (Resource Access Control Facility - RACF) and applications (3rd party and in house).  The incumbent is responsible for the following processes:  Single Sign on (password sync), Identity Federation, resource provisioning, Physical Access Control Systems, Logical Access Control Systems and knowledge of Enterprise and Security Architecture principles.

The Software/Security Engineering team is responsible for desktop productivity software and endpoint security controls for both Windows and Macintosh operating systems and responsible for the following processes:  Endpoint Security Administration, Configuration management, Patch Management, Vulnerability Remediation, security compliance, group policy administration, and software acquisition, distribution and inventory.

The Desktop Infrastructure Engineering team is responsible for Enterprise Office Print solutions and the desktop infrastructure, including the following processes:  Corporate Image Development, Software package development, System Center Configuration Manager (SCCM) Server Administration, Secure Printing Server Administration and Asset Management.

These teams provide their services through consultation with individual employees, departments, subsidiaries, or contracted external clients to support their technology requests and requirements related to software, endpoint security, office print, desktop infrastructure, or IAM.  They support business application groups; testing and implementing security controls (i.e. Defense Information Systems Agency - DISA, Security Technical Implementation Guide - STIGs, Health Informaton Trust Alliance - HITRUST, National Institute of Standards and Technology - NIST, etc.) and supporting internal/external audits (i.e. Service Oranization Controls - SOC2, HITRUST). 

ESSENTIAL RESPONSIBILITIES

  • Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. 
  • Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority. 
  • Reliability and Resiliency -- Ensure processes are put in place or established processes are being followed to provide reliable services to the internal/external customers and the ability to bring back the services online in the quickest possible way with very minimal interruptions if and when they go down. Proactively puts the measures/metrics/alerts in place that would prevent these down times.
  • Perform project management activities including impact analysis, management of cost, schedules and risk, manages stakeholder expectations.
  • Write and enforce our own IT Standards, and ensures all corporate policies, standards, procedures, and regulatory requirements are followed, enforced, or maintained.
  • Monitor and ensure compliance with all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure resilience and reliability of all our systems. This includes the timely monitoring and resolution of tickets; Incident Management (IM), Problem Management (PM), Request (Q), and Security Access Request Applications (SARA).
  • Provide leadership through career development, coaching, and planning and managing work activities by assessing critical path items and priorities.
  • Report to an IT Manager.
  • Other duties as assigned or requested.

EDUCATION

Required

  • High School diploma/GED

Substitutions

  • None

Preferred

  • Bachelor's degree in Information Technology Management or Computer Science

EXPERIENCE

Required

  • 1 - 3 years of experience leading an IT/IAM program or project, especially in technologies related to one or more of the following:  IAM lifecycle processes; Software security, licensing and corporate/individual software distributions; Desktop Infrastructure  (PC image creation, office print administration, SCCM Server and Software Packaging Administration and Asset Management)
  • 3 - 5 years of experience in IT and/or Information Security, preferrably leading an IT or Information Security team
  • 3 - 5 years of experience supervising  people, pricing, processes, or partners
  • 3 - 5 years of experience using productivity tools (Excel, Word, PowerPoint, etc)

Preferred

  • 3 - 5 years of experience dealing with the Identity and Access Management of Enterprise Security systems in a complex multi-platform environment; i.e., RACF, Active Directory, Lightweight Directory Access Protocal (LDAP), Oracle, etc.  Also, experience in majority of the following areas: Single Sign on, Identity Federation, resource provisioning, Physical Access Control Systems, Role based authentication, identity reconciliation, Identity and Access Governance concepts, Logical Access Control Systems and knowledge of Enterprise and Security Architecture principles
  • 3 - 5 years of experience dealing with Software and Security Technologies; i.e., Desktop productivity software and endpoint security controls for both Windows and Macintosh operating systems, Endpoint Security Administration, Configuration management, Patch Management, Vulnerability Remediation, security compliance, group policy administration, and software acquisition, distribution (individual and corporate) and inventory
  • 3 - 5 years of experience dealing with Desktop Infrastructure Engineering and Enterprise Office Print solution technologies; i.e, Corporate Image Development, Scripting, Software package development, SCCM Server Administration, Secure Printing Server Administration, Asset Management and Windows Server 2012R2 or later
  • 3 - 5 years of experience negotiating contracts and/or managing conflict
  • Working knowledge of information technology infrastructure library (ITIL) best practices related to configuration, change, incident, problem, and service level management
  • Working knowledge of information security best practices, principles and controls (i.e. Defense Information Systems Agency (DISA), Security Technical Implementation Guide - STIGs, HITRUST, SOC2, etc.)

LICENSES OR CERTIFICATIONS

Required

  • None

Preferred

  • ITIL Foundations
  • Security + or Certified Information Systems Security Professional (CISSP)
  • Microsoft Certified System Engineer (MCSE) or Microsoft Certified Solutions Associate (MCSA)

SKILLS

  • Competence within Information Technology disciplines for one or more of the following:  Identity and Access Management lifecycle processes; Software security, licensing and corporate/individual software distributions; Desktop Infrastructure Engineering (Corporate image creation, office print administration, SCCM Server Administration and Asset Management)
  • Experience in team building, facilitation, negotiation, and conflict resolution
  • Ability to quickly identify and provide recommendations on issues
  • Strong organizational and time management skills with the ability to multi-task and reprioritize
  • Proficiency in a variety of software applications
  • Ability to conduct team metric assessments and produce reports listing the results and findings

Language Requirement (Other than English)

None

Travel Required

0%  - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based 

General Description for Office-Based Positions

An employee in this position works in an office environment.  The position frequently requires the employee to communicate well with others both inside and outside the workplace (e.g., in person, via telephone, via email).  The employee must be able to understand, interpret and analyze data, solve problems, concentrate, and research, use available technological resources and systems (e.g., computer programs), multi-task, prioritize, and meet multiple deadlines to complete essential tasks.  The employee generally works in a fast-paced and frequently stressful environment, must attend work on a regular and reliable basis as well as adhere to all workplace policies, and may be called upon to work outside regular business hours.

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

Yes

Lifting: up to 10 pounds

Occasionally

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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