Retail Store Associate

Job ID: J117890
Company: Highmark Inc
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at:

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Description

JOB SUMMARY

This job is responsible for meeting with customers and selling all available products in a consultative environment in a Highmark Direct Retail Store. This job requires extensive knowledge of all Highmark products, systems, and resources used in stores, including a working knowledge of any necessary Highmark or Highmark-owned ancillary products.

ESSENTIAL RESPONSIBILITIES

  • Contribute to store sales in a specific store by serving as a sales representative on the store's weekly schedule: Including sales of all Highmark core products, HMIG products, Highmark Senior products and any additional ancillary products being offered (Dental, Travel, Pet, SNPs, etc.). Come up with new methods/ideas to improve sales and customer experience. Report all such ideas to Store Lead.
  • Execute any necessary store operations in a specific store as assigned by management: Including Ops Manual adherence, SOP adherence, opening and closing responsibilities. Handle any appropriate customer service inquiries.
  • Maintain a high quality store appearance. Must ensure the store is optimally stocked and cleaned.
  • Other duties as assigned.

REQUIRED EDUCATION

High School Diploma

Substitutions

  • NONE

PREFERRED EDUCATION

  • Business Administration

EXPERIENCE

Minimum

  • 1 year of experience in Customer Service, Sales or Marketing in the Health Insurance Industry

Preferred

  • 1 year of working in a retail store
  • 1 year of selling direct-to-consumer products or services in a health-related industry

SKILLS

  • Ability to work a flexible schedule, up to 40-50 hours per week as needed, including weekends, some holidays and evenings

REQUIRED LICENSURE

Required

  • Annual Medicare/CMS Certifications

PREFERRED LICENSURE

  • None


 

LANGUAGE REQUIREMENT (other than English)?  

  • None

TRAVEL REQUIRED

0% - 25%

PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS
 

Position Type:

Office-Based

Office-Based Positions

Teaches/Trains others regularly

Does Not Apply

Travels regularly from the office to various work sites or from site-to-site 

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees) - Does Not Apply

Physical Work Site Required

No

Lifting: up to 10 pounds 

Does Not Apply

Lifting: 10 to 25 pounds 

Does Not Apply

Lifting: 25 to 50 pounds 

Does Not Apply

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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