Senior Technical Writer

Job ID: J118824
Company: HM Health Solutions Inc.
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at:

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Description

Writes, formats, and maintains Administrative Policy and Procedure (instruction) manuals, how-to guides, quick reference guides, help files, and FAQs. This type of work requires professional level knowledge of the relevant existing system processes and procedures, a methodical nature, clear and detailed writing, and consultation with various Subject Matter Experts (SMEs), through e-mail, meetings, or teleconferences. Must acquire a detailed knowledge and understanding of new processes and procedures as they are proposed and developed for application to end users. This requires working with analysts and developers of processes and systems and the end users of processes and systems. The purposes of this position are: 1) to teach someone how to use a specific product or service; and 2) to describe the policies/procedures that are implemented by Highmark and applied to specific area.


ESSENTIAL RESPONSIBILITIES

  • Writes, formats and maintains manuals that describe specific policies and procedures applied to the end
  • Produces content for online step-by-step tutorials/training modules with illustrative graphics and images to aid the reader, using software tools that include but are not limited to; PowerPoint and PointCaste
  • Produces content for web-based training and other forms of training materials that support new program initiatives during their implementation phase and when changes are made to current programs and initiatives
  • Researches inquiries and makes provider policy interpretations and/or recommendations to management
  • Writes, formats, and maintains how-to guides, quick reference guides, help files, and FAQs
  • Other duties as assigned or requested


MINIMUM QUALIFICATIONS

  • B.A. in Technical Writing or related communications field
  • Experience in a healthcare environment with specific emphasis on insurance and managed care programs, including experience in writing about such programs
  • Knowledge of PC tools such as MS Office Suite and Adobe/Macromedia Suite

    

PREFERRED QUALIFICATIONS

  • 5 or more years of related, progressive experience in technical writing
  • 4 years experience in a healthcare environment with specific emphasis on insurance and managed care programs, including at least 2 years in writing about such programs.

Knowledge, Skills and Abilities

  • Independently conduct the research necessary to quickly understand complex concepts, such as emerging technologies, product configuration, credentialing, regulatory mandates and new care management initiatives
  • Certification in Information Mapping or structured writing, Information Mapping or Project Management preferred
  • Knowledge of project management tools and other applications
  • Demonstrated writing, editing and structured writing methodology skills
  • Ability to adapt to a dynamic work environment, learns quickly, solves problems and makes decisions with minimal supervision
  • Ability to prioritize and work under time constraints and meet project deadlines
  • Excellent communication skills, curiosity and attention to detail are highly desired 
  • Project management experience a plus

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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