Job ID: J119186
Company: Highmark Inc
Location: Wilkes-Barre, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Mar 14, 2018
This job is responsible for the overall service operation supporting the Organization's provider community of In-Network and out of network providers. This includes support for digital inquiries, phone inquiries, web and other channels that providers may utilize to obtain service through Highmark. This key leadership role handles servicing and completing end-to-end all service escalations from the provider community. Partnering with the Provider Contracting and Provider account management team will be key and the incumbent establishes and maintains relationships with them to establish key strategies, align with the broader Organization objectives and prepare to execute other key strategies that may originate from the contracting or network team(s). The incumbent directs and oversees site labor relations programs, policies, and procedures. Responsible for overall employee engagement, driving a culture of world class service, and ensuring employee recognition and reward programs align with our Core Behaviors and overall mission and vision. Develops strategic planning and goals that set appropriate targets of execution for work processes within the business unit to meet performance goals and drive strategic change.
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
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