IT Infrastructure Analyst-Telephony

Job ID: J120098
Company: HM Health Solutions Inc.
Location: Camp Hill, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Apr 6, 2018

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Description

GENERAL OVERVIEW:  

Responsible for the physical delivery and ongoing support of products/services, applications, network systems and overall solutions.  Performs tasks including, but not limited to, systems software upgrades, workstation setups and server configurations.  Maintains software and hardware inventories.  Provides operational support and analysis for the organizations information systems and peripheral equipment, such as servers, desktops, printers and storage devices.  Performs recovery procedures, scheduling and backups, and monitors batch processes.

ESSENTIAL RESPONSIBILITIES: 

1. Perform operational support of IT Infrastructure technology including, but not limited to, network, security, messaging, storage, voice, etc.

2. Perform analysis and resolve problems to restore normal IT Infrastructure operational levels.

3. Complete project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects. 

4. Assure compliance to required standards, procedures, guidelines and processes.

5. Other duties as assigned or requested.

QUALIFICATIONS:

Education, Licenses/Certifications, and Experience

Minimum

  • High School Diploma or equivalent required
  • 1-3 years of experience in Information Technology

Preferred

A recognized Avaya certification is highly desirable but not required

Evidence of having worked on or led complex projects centered around the Avaya systems

Demonstrated experience with Avaya Call Manager (CM), Application Enablement Server (AES), Avaya Session Managers, Media Gateways,  Avaya Aura Messaging (AAM),

Knowledge of Microsoft Lync / Skype a plus

Voicemail configuration and support – Modular Messaging, Aura Messaging

Working knowledge of TCP/IP, DHCP and QoS

Working Knowledge of Telephony infrastructure – SBCs, SIP, POTS, ISDN, PRI, voice channels

Equipped to work as part of a geographically dispersed team

Ability to meet predetermined deadlines with shifting priorities

Excellent organizational skills

SCOPE OF RESPONSIBILITY 

Does this role supervise/manage other employees?         

No 

WORK ENVIRONMENT

Is Travel Required?

No  

Physical Demands

This job requires the ability to work as a team member. Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays and/or weekends.

Note: Job duties and responsibilities support separation of duties across multiple users

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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