Senior Training Specialist

Description

OB SUMMARY

This job delivers highly complex training courses and workshops in support of workforce development, technology and/or proprietary business systems, updates or create course materials to reflect changes in processes or systems and manages the classroom effectively to ensure learning.

ESSENTIAL RESPONSIBILITIES

• Display excellent verbal and written communication skills.
• Train new hire classes (could be as long as 6-12 weeks in duration).
• Deliver training on variety of topics (business processes, systems, orientation, boot camps) to all levels of staff.
• Conduct workshops.
• Provide feedback to learners on progress in class.
• Provide regular feedback/status reports to participant’s management.
• Mentor and coach to bridge performance gaps (a new hire on application of the processes).
• Deliver train the trainer sessions and coach less experienced trainers.
• Prepare for and delivers training to target audience from an existing lesson plan. 
• Use adult learning techniques, training tools and terminology appropriate to the learner and topic.
• Adapt presentation style to meet the learner needs.
• Practice good classroom management techniques to handle a variety of classroom situations.
• Anticipate addresses and fields questions.
• Provide both positive and constructive feedback to learners.
• Present training content via classroom, virtual or webinar.
• Modify/update existing training materials.
• Responsible for ensuring all training materials are updated on a timely basis and scrubbed of PHI.
• Ensure that course is presented using the most current, up-to-date format and content.
• Understand the basic component of developing a training solution.
• Use sound adult learning techniques and approved templates.  Materials include, but are not limited to, manuals, job aids, visual aids, wall charts and Powerpoint presentations.
• Support or Lead training related projects.
• Create training assessment surveys.
• Trend evaluation results.
• Gather and summarize subject matter research.
• Create reports and status.
• Contribute to SOWs and contracts.
• Act as SME in helping to design learning interventions.
• Other duties as assigned or requested.

QUALIFICATIONS

Minimum

• High School Diploma / GED
• 3-5 years experience in Education, Training, or business-related specialty

Preferred

• Bachelors degree in Education or Training
• Clinical experience
• Nursing background

Skills

• Good at building and maintaining interpersonal relationships, managing conflict, solving problems, and handling multiple assignments
• Conceptual knowledge of skills directly related to training, such as: adult learning concepts and training delivery techniques
• Basic decision making skills

Referral Level: 1

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