Supervisor, Sales Support Government Markets

Job ID: J120995
Company: Highmark Inc
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Apr 18, 2018

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Description

JOB SUMMARY


This job manages day to day assignments, broker maintenance and servicing and DPSE service support. The incumbent identifies and resolves potential issues with internal operating processes, coordinating and implementing large scale special projects initiated by division management. Collects and analyzes team and individual statistics in order to develop specific objectives and to provide performance appraisals. Actively supports Sales and Producer Affairs, in the implementation and administration of the company's customer base. The incumbent maximizes the service levels, operational excellence and strategic values of Sales Support in their support of the new sales and broker management sales teams. Successfully influence timely and accurate production reports, compliance oversight documents for our agents and consistency of our member material. Provides primary support of sales initiatives including access issues, database links, field values, revisions and compliance with CMS and the Organization. Key contributor to the implementation and maintenance of sales applications (i.e.Salesforce, training platform, commission system) and resolution of business process issues impacting the sales function. 

ESSENTIAL RESPONSIBILITIES

  • Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
  • Manage a Sales Support staff responsible for the prompt and accurate creation of reporting and day to day support of clients and prospects.
  • Manage a staff responsible for the prompt and accurate installation of new Organization agents.
  • Manage a staff responsible for direct support and resolution of issues for brokers and internal sales agents in coordination with the Organization's sales executives and broker managers.
  • Detect, investigate, research and analyze complex or priority issues impacting the Organization's business processes, product management, membership and billing issues, and other agent/broker specific issues.
  • Manage various market related projects assigned by senior management and lead implementation of strategic initiatives (i.e. Salesforce automation).
  • Manage day to day over site of commission and agent managements system by providing strategic and task related direction to the support team.  Act as the liaison between commission system vendor and team.  Responsible for audit requests and compliance controls of system .
  • Coordinate and implement large-scale special projects typically initiated by division management to support sales or other business objectives. Identify and resolve potential issues with regard to benefit designs and/or internal operating processes. Evaluate corporate-wide implications of changes to products and programs to products and programs that are new or significant to assess impact on all lines of business .
  • Other duties as assigned.

EDUCATION

Required

  • High School Diploma/GED

Substitutions

  • None

Preferred

  • Bachelor's Degree in Business Administration/Management

EXPERIENCE

Required

  • 1 - 3 years in Leadership

Preferred

  • 1 - 3 years in Sales Support

LICENSES OR CERTIFICATIONS

Required

  • None

Preferred

  • Insurance Agent License

SKILLS

Required

  • Problem-Solving

Preferred

  • Communication Skills
  • Project Management

LANGUAGES (other than English)

None

TRAVEL REQUIRED

0%-25

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

Yes

Lifting: up to 10 pounds

Occasionally

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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