Supervisor Security Operations Center Dispatchers

Job ID: J122197
Company: Highmark Inc
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: May 4, 2018

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Description

JOB SUMMARY

This job is responsible for the multiple monitoring and communications functions for the Highmark Health Security Operations Center.  Monitors CCTV and Card Access Systems and Alarms, receives telephone and radio calls and dispatches staff to routine and emergency situations utilizing the centralized dispatch system. Performs electronic queries for vehicle registration, warrant information and sex offender registration status as requested.  The Lead Dispatcher trains and supervises the Dispatchers within the Security Operations Center as well as creates and develops monthly reporting for statistical analysis.

ESSENTIAL RESPONSIBILITIES

  • Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
  • Monitor and review the CCTV system.  Dispatch required resources as necessary  upon discovering issues via CCTV monitoring.  Review video as requested.
  • Dispatch Logging-record all calls for service within the electronic dispatch system.  Records should include the categorized type of request, demographic information on the requestor, location of the call, officer assigned to the call, officer's dispatch time, on scene time and completion time as well as any other pertinent information included within the narrative and associated with each call.
  • Receive calls for service and dispatch appropriate personnel to respond.  Calls or alarms may originate by telephone call, radio or automated systems.  Operations Center dispatchers may observe activity on the CCTV monitors which requires intervention.
  • Monitor and respond to various forms of inbound communications and alarm systems.  This includes, but is not limited to the radio frequency, telephones, access control system alarms and other outside sources.
  • Other duties as assigned.

EDUCATION

Required

  • High School Diploma/GED

Substitutions

  • None

Preferred

  • Associate's Degree in Criminology

EXPERIENCE

Required

  • 3 - 5 years in Communications
  • 3 - 5 years in Security

To include

  • 1 - 3 years in Management

Preferred

  • None

LICENSES AND CERTIFICATIONS

Required

  • APCO Certified Public Safety Telecommunicator

Preferred

  • None

SKILLS

  • Microsoft Office
  • Prioritizing
  • Communication Skills

Language (Other than English)

None 

Travel Required

0%  - 25%


PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Never

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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