Job ID: J122400
Company: Highmark Health
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: May 3, 2018
This job manages and coordinates the day to day activities of the Benefits/Retirement Tier 2 (T2) teams. The incumbent provides oversight on customer inquiry responses and escalated service requests and defined/associated functional administration for health and wellness programs, retirement (DB, DC and Executive Deferred Compensation) programs across the enterprise. Possesses an expert understanding of health, wellness and retirement benefit administration requirements and provides guidance to ensure customer and regulatory requests requirements are met with a high degree of accuracy and reliability. Provides leadership and direction to the Benefits and Retirement staff, managing the day-to-day T2 Operations in the HR Service Center including continuous oversight of operational departmental programs to support the team and the department's strategy while managing collaborative relationships with internal and external vendor resources. Continuously coaches staff to the highest levels of performance and motivates the team through the creation of a work environment that contributes to a high performing culture. Provides support for projects to improve systems, programs and processes and identifies and implements process improvements for streamlined efficiencies and cost reductions, and investigates escalated issues, identifies trends and work with teams to resolve trends and issues. Acts as the primary point of contact for reporting needs, including operational and strategic metrics development and reporting.
LICENSES AND CERTIFICATIONS
Preferred (one of the following)
Language (Other than English)
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Teaches / trains others regularly
Travel regularly from the office to various work sites or from site-to-site
Works primarily out-of-the office selling products/services (sales employees)
Physical work site required
Lifting: up to 10 pounds
Lifting: 10 to 25 pounds
Lifting: 25 to 50 pounds
Does Not Apply
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
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