Senior Training Coordinator

Job ID: J122243
Company: Highmark Inc
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: May 9, 2018

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Description

JOB SUMMARY

This job organizes all classroom training, manages classroom set up, software license usage, etc.  Tracks, monitors, and resolves all issues within the classroom, including presentation hardware and software, classroom issues, web ex capability, etc.  Also tests vendor classroom setup and access, e-learning access, and web ex events ensuring the technology works within organization’s technical architecture.  Ensures the training rooms are adequately equipped and in good working condition, including training materials. Creates, produces and summarizes departmental/organizational metrics.  Conducts initial analysis of data and simple quality reviews.

ESSENTIAL RESPONSIBILITIES

  • Work closely with members of department/organization in organizing all classroom training.  Manage classroom set up, software license usage, application installs/de-installs.  Track, monitor and resolve all issues within the classroom, including presentation hardware and software, e-classroom issues, PC outages, instructor needs, web ex capability, etc.  
  • May work closely with members of department/organization in analyzing and creating classroom metrics and reviewing design and development deliverables.
  • May respond to inquiries on e-learning software and hardware, including registration, access problems, software upgrades, etc. (Includes e-classroom).
  • Implement training registration enhancements and transactions for classroom and e-learning integrations.
  • Deliver training to small groups on training registration, e-classroom technology, vendor processes, internal training processes and may deliver training on web pages.
  • Participate on project teams and assists the Manager and others within the department on training function specifics.
  • Other duties as assigned or requested.

EDUCATION

Required

  • High School Diploma/GED

Substitutions

  • None

Preferred

  • None

EXPERIENCE

Required

  • 1 - 3 years in Office Management or a Business Administration role

Preferred

  • 1 - 3 years in coordinating multiple training in a business setting

SKILLS

  • Strong project management skills with a demonstrated ability to effectively manage multiple on-going assignments

  • Ability to develop, enhance and maintain strong working relationships
  • Solid time management skills with ability to prioritize tasks
  • Effective written and communication skills
  • Excellent planning/organizing skills with strong attention to detail
  • MS Office (Power Point, Excel, Outlook) and SharePoint skills

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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