LTSS Housing Specialist

Job ID: J123196
Company: Gateway Health Plan
Location: Home, DE, United States
Facility: Work From Home
Full/Part Time: Full time
Job Type: Regular
Posted at: Jun 20, 2018

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Description

JOB SUMMARY

This job oversees the housing services and supports for LTSS services and supports (LTSS). The incumbent collaborates with federal, state and local affordable housing agencies such as Housing of Urban Development (HUD), Delaware Housing Authority (DHA) subsidized housing, public housing authorities and voucher programs. The incumbent works with individuals and families receiving LTSS in finding affordable, accessible housing through one of the above-mentioned agencies. Assists in educating and assisting the case managers regarding affordable, accessible housing services for LTSS members.

ESSENTIAL RESPONSIBILITIES

  • Research, evaluate and analyze demographic and housing data in order to assist in identifying housing options for LTSS members.
  • Identify barriers and develop strategies for maneuvering through the barriers that exist to find suitable living situations.
  • Act as a liaison for LTSS members, Case Managers and housing agencies in assisting individuals and families with finding affordable, accessible housing.
  • Serve as housing subject matter expert in affordable, accessible housing options.
  • Develop standards, policies and procedures to define and support the LTSS Money Follows the Person Program.
  • Develop a strong partnership and collaborate with community organizations and various federal, state and local government agencies such as (HUD) and (DHA) in identifying and finding affordable housing options for LTSS members.
  • Provide training and support to Case Management staff to assist in identifying members for transition into the community and to assist in the transition of members to safe, affordable, accessible, quality housing.
  • Work with team members and management as needed to complete program deliverables.
  • Evaluate and oversee housing initiatives and provide feedback and recommendations as needed.
  • Other duties as assigned and requested.

EDUCATION

Required

  • High School Diploma or GED

Substitutions

  • None

Preferred

  • None

EXPERIENCE

Required

  • 1 - 3 years’ experience in community outreach or customer service 
  • 1 - 3 years’ experience in assisting older adults, the elderly, and persons with disabilities to secure accessible, affordable housing 
  • 1 - 3 years’ experience working with low income housing providers  to develop accessible and affordable housing for older adults, elderly, and persons with disabilities

Preferred

  • Experience in Medicaid, Medicare regulations
  • Previous experience in customer service/member services or experience with complaint and grievance processes

LICENSES OR CERTIFICATIONS

Required

  • None

Preferred

  • None

SKILLS

  • Ability to establish relationships with necessary housing authorities/agencies
  • Communication, interpersonal, analytical, organizational and negotiating skills to manage timelines and deliverables effectively
  • Knowledge of federal and state housing laws and regulations related to housing programs, Delaware Medicaid and the Medicaid LTSS benefit package
  • Knowledge of homeless resources available in the state of Delaware
  • Ability to speak in public and conduct effective presentations
  • Ability to work independently or in a team, set priorities and meet deadlines on multiple projects
  • Individual is creative and assertive and has the ability to mentor and coach others

Language Requirement (other than English)

None

Travel Required:

50% - 75%

Physical, Mental Demands and Working Conditions

Position Type

Office-Based

General Description for Office-Based Positions

An employee in this position works in an office environment.  The position frequently requires the employee to communicate well with others both inside and outside the workplace (e.g., in person, via telephone, via email).  The employee must be able to understand, interpret and analyze data, solve problems, concentrate, and research, use available technological resources and systems (e.g., computer programs), multi-task, prioritize, and meet multiple deadlines to complete essential tasks.  The employee generally works in a fast-paced and frequently stressful environment, must attend work on a regular and reliable basis as well as adhere to all workplace policies, and may be called upon to work outside regular business hours.

Teaches/Trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Frequently

Works primarily out -of-the-office selling products/services (sales employees)

Does Not Apply

Physical work site required

No

Lifting up to 10 pounds

Occasionally

Lifting up to 25 pounds

Rarely

Lifting 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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