Senior IT InfrastructureTechnician

Job ID: J123458
Company: HM Health Solutions Inc.
Location: Harrisburg, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: May 23, 2018

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Description

JOB SUMMARY

This job leads the monitoring, operating, maintaining, troubleshooting, installing and configuring more complex IT Infrastructure equipment. Leads executing the processing of all more complex computer generated documents according to operational procedures using mainframe printers, laser, net-work, and cut sheet, operating automated in line mailing equipment, as well as associated hardware/software. May mentor less experienced team members.

ESSENTIAL RESPONSIBILITIES

  • Lead the execution of  processing flow in accordance with operating procedures to ensure the prompt and accurate processing of more complex computer generated data. This involves taking a lead role in the proper balancing and prioritization of more complex workflows in order to optimize utilization of resources to meet customer requirements.
  • Lead in the identification and solving of more complex problems affecting electronic output; Hardware and/or software related. Lead the interaction, on a daily basis, with internal and external customers, and/or vendors, support staff, and customer engineers for hardware maintenance.
  • Ensure compliance to required standards, procedures, guidelines and processes.
  • Perform basic troubleshooting of network, security, and application errors.
  • Work with vendors to schedule repairs/maintenance for storage, server, and networking devices at the Data Center and other facilities.
  • Communicate effectively with members of our team and other teams in order to resolve issues quickly should they arise.
  • Responsible for initializing backups and maintaining accurate records of all physical storage media.
  • Other duties as assigned or requested.

EDUCATION

Required

  • High School Diploma or equivalent  is required

EXPERIENCE

Required

  • 3-5 years of experience in Information Technology

SCOPE OF RESPONSIBILITY 

Does this role supervise/manage other employees?

No    

WORK ENVIRONMENT

Is Travel Required?

No

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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