Supervisor Patient Transition Coordinator

Job ID: J124289
Company: West Penn Allegheny Health System
Location: Pittsburgh, PA, United States
Facility: Allegheny General Hospital
Full/Part Time: Full time
Job Type: Regular
Posted at: May 29, 2018

Share:

Description

GENERAL OVERVIEW:

The Supervisor of Patient Transition Coordinators provides overall management, coordination and supervision of the day-to-day functions of the Patient Transition Coordinator staff.  Works to ensure the effective and efficient delivery of transitional care services by ensuring staff accountability, productivity, capacity, competency, compliance with regulations, company policies and procedures, orientation and training, etc.                                               

ESSENTIAL RESPONSIBILITIES:

  • Working PTC -- perform all duties as described in JDQ for Patient Transition Coordinator. (55%)
  • Management responsibility -- direct daily supervision of PTC team, including, but not limited to:  monitoring and adjusting to daily/hourly workload; scheduling and PTO approval; rotational weekend/on-call scheduling and participation; regular onsite staff reviews and meetings; formal employee performance reviews (quarterly/annual); disciplinary actions when required; expense management; and general leadership support with Director Transitional Care Services. (20%)            
  • Complex case escalation/resolution -- assist TCC/PTC, Case Manager, H@H Referral Center staff, external skilled/home agencies, and others at finding suitable care options for difficult-to-place cases (e.g., clinical complexities, payer/insurance questions, outside service area). (5%)    
  • Quality, safety, and experience -- review, investigate, and follow-up all risk and feedback events identified by TCC/PTC staff and/or related to PTC functions; enter appropriate follow-up documentation in RL6 system and closes case files; contact patients and referral sources when necessary in customer service role; identify issue trends and support multidisciplinary teams on performance improvement initiatives. (5%)
  • Operations and workflow -- at the direction of Director Transitional Care, implement standardized operating policies, procedures, training, and supporting systems across all TCC functions; rotate work location across hospitals to ensure standardized implementation of all tools and processes; serve as team leader and subject matter expert/representative regarding referral intake and completion; participate in cross-functional work team initiatives related to overall process improvement, referral workflow, optimization of technologies (e.g., Epic, Allscripts, Jira), etc.; conduct staff training and coaching. (5%)
  • Participate in process improvement efforts with internal and external partners to support safe and effective care transitions. (5%)
  • Performs other duties as assigned or required. (5%)

QUALIFICATIONS:

Minimum

  • High School Diploma/GED
  • 3-5 years experience as a marketing liaison for home health, hospice, HME, or infusion

Preferred

  • Associate’s degree in Technical or Medical Profession
  • Bachelor’s degree
  • 1-3 years supervisory experience
  • Valid driver’s license with excellent driving record

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

Share:

Interested in working at the Highmark Health enterprise?
Take the first step by joining our Talent Network today!

Join Our Talent Network

Similar Jobs

Certified Nurse Midwife - Jefferson

Bethel Park, PA, United States
Direct Patient Care Providers

Nurse Practitioner - Cardiovascular Disease - Erie

Erie, PA, United States
Direct Patient Care Providers

Surgical Physician Assistant - Neurosurgery - AGH

Pittsburgh, PA, United States
Direct Patient Care Providers

Surgical Physician Assistant - Neurosurgery - Erie

Erie, PA, United States
Direct Patient Care Providers

Nurse Practitioner - Family Medicine - Union City/Corry

Union City, PA, United States
Direct Patient Care Providers

Nurse Practitioner - Congestive Heart Failure - Erie

Erie, PA, United States
Direct Patient Care Providers

Physician Assistant - Cardiology - West Penn

Pittsburgh, PA, United States
Direct Patient Care Providers

Nurse Practitioner- Primary Care- Jefferson

Jefferson Hills, PA, United States
Direct Patient Care Providers

Nurse Practitioner - St. Vincent Hospital - NICU

Erie, PA, United States
Direct Patient Care Providers

Physician Assistant - Cardiovascular Diseases - Erie ***Open to CRNP***

Erie, PA, United States
Direct Patient Care Providers

Nurse Practitioner - Electrophysiology - AGH

Pittsburgh, PA, United States
Direct Patient Care Providers

Nurse Practitioner - Electrophysiology - AGH

Pittsburgh, PA, United States
Direct Patient Care Providers

Perfusionist - Part-Time - Allegheny General Hospital

Pittsburgh, PA, United States
Direct Patient Care Providers

Social Worker

Pittsburgh, PA, United States
Direct Patient Care Providers

Senior Social Worker

Pittsburgh, PA, United States
Direct Patient Care Providers

Nurse Practitioner - Cardiovascular - Erie

Erie, PA, United States
Direct Patient Care Providers

Neonatal Nurse Practitioner - West Penn - Casual

Jefferson Hills, PA, United States
Direct Patient Care Providers

Physician Assistant - Cardiovascular Surgery - Erie

Erie, PA, United States
Direct Patient Care Providers

Neonatal Nurse Practitioner - West Penn - Casual

Jefferson Hills, PA, United States
Direct Patient Care Providers

Neonatal Nurse Practitioner - West Penn - Casual

Pittsburgh, PA, United States
Direct Patient Care Providers

Surgical Physician Assistant - Breast Center/Surgery - AGH

Pittsburgh, PA, United States
Direct Patient Care Providers

Surgical Physician Assistant - Breast Center/Surgery - AGH

Pittsburgh, PA, United States
Direct Patient Care Providers

Nurse Practitioner - Primary Care - Natrona Heights

Natrona Heights, PA, United States
Direct Patient Care Providers

Surgical Physician Assistant - Transplant Surgery - AGH

Pittsburgh, PA, United States
Direct Patient Care Providers

Physician Assistant - Digestive Health - Forbes

Monroeville, PA, United States
Direct Patient Care Providers