The Supervisor of Patient Transition Coordinators provides overall management, coordination and supervision of the day-to-day functions of the Patient Transition Coordinator staff. Works to ensure the effective and efficient delivery of transitional care services by ensuring staff accountability, productivity, capacity, competency, compliance with regulations, company policies and procedures, orientation and training, etc.
- Working PTC -- perform all duties as described in JDQ for Patient Transition Coordinator. (55%)
- Management responsibility -- direct daily supervision of PTC team, including, but not limited to: monitoring and adjusting to daily/hourly workload; scheduling and PTO approval; rotational weekend/on-call scheduling and participation; regular onsite staff reviews and meetings; formal employee performance reviews (quarterly/annual); disciplinary actions when required; expense management; and general leadership support with Director Transitional Care Services. (20%)
- Complex case escalation/resolution -- assist TCC/PTC, Case Manager, H@H Referral Center staff, external skilled/home agencies, and others at finding suitable care options for difficult-to-place cases (e.g., clinical complexities, payer/insurance questions, outside service area). (5%)
- Quality, safety, and experience -- review, investigate, and follow-up all risk and feedback events identified by TCC/PTC staff and/or related to PTC functions; enter appropriate follow-up documentation in RL6 system and closes case files; contact patients and referral sources when necessary in customer service role; identify issue trends and support multidisciplinary teams on performance improvement initiatives. (5%)
- Operations and workflow -- at the direction of Director Transitional Care, implement standardized operating policies, procedures, training, and supporting systems across all TCC functions; rotate work location across hospitals to ensure standardized implementation of all tools and processes; serve as team leader and subject matter expert/representative regarding referral intake and completion; participate in cross-functional work team initiatives related to overall process improvement, referral workflow, optimization of technologies (e.g., Epic, Allscripts, Jira), etc.; conduct staff training and coaching. (5%)
- Participate in process improvement efforts with internal and external partners to support safe and effective care transitions. (5%)
- Performs other duties as assigned or required. (5%)
- High School Diploma/GED
- 3-5 years experience as a marketing liaison for home health, hospice, HME, or infusion
- Associate’s degree in Technical or Medical Profession
- Bachelor’s degree
- 1-3 years supervisory experience
- Valid driver’s license with excellent driving record
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