Client Service Rep

Job ID: J126495
Company: West Penn Allegheny Health System
Location: Pittsburgh, PA, United States
Facility: Federal North Building
Full/Part Time: Full time
Job Type: Regular
Posted at: Jul 10, 2018

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Description

GENERAL OVERVIEW:

Acts as a liaison between the client and the laboratory providing patient information and resolution of patient care issues.

ESSENTIAL RESPONSIBILITIES:

  • Reports laboratory results to clients using multiple technologies. (50%)
  • Investigates client concerns and notifies appropriate personnel of resolution. (35%)
  • Participates in programs to keep updated with current and changing technologies. (5%)
  • Disseminates information to callers regarding lab operations. (5%)
  • May also assist in specimen processing. (5%)
  • Performs all other duties as assigned or required.

QUALIFICATIONS:

Preferred

  • One year customer service and medical terminology

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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