Service Recovery Specialist

Job ID: J126885
Company: West Penn Allegheny Health System
Location: Monroeville, PA, United States
Facility: Forbes Hospital
Full/Part Time: Full time
Job Type: Regular
Posted at:

Share:

Description

GENERAL OVERVIEW:

Responsible for oversight and enhancement of all Service Recovery efforts as well as complaint and grievance collection, resolution, tracking, reporting and associated regulatory functions.

ESSENTIAL RESPONSIBILITIES:

  • Effective triage, investigation, resolution and documentation of complaints and grievances while assuring adherence to the Patient Bill of Rights, regulatory requirements and network policy. (50%)
  • Identify service recovery opportunities and report trends and/or patient feedback to designated committees and teams. (15%)
  • Designs and presents teaching, coaching and mentoring service recovery tools and tactics for caregivers and role models Patient Experience Division behavior and performance expectations. Actively rounds in all departments while demonstrating leadership with conflict management and effective communication skills. (25%)
  • Co-chairs the Patient Experience Team. Creates and presents coaching and mentoring education for team members. Assists with additional Patient Experience projects as assigned. (10%)
  • Performs other duties as assigned or required.

QUALIFICATIONS:

Minimum

  • Bachelor's degree in education, social work, counseling or healthcare field
  • 1-3 years’ experience with database and/or regulatory reporting and/or proven teaching, training and program management experience

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

Share:

Interested in working at the Highmark Health enterprise?
Take the first step by joining our Talent Network today!

Join Our Talent Network

Similar Jobs

Manager, Audit & Advisory Services

Pittsburgh, PA, United States
Audit & Compliance

Patient Host or Hostess

Pittsburgh, PA, United States
Food/Nutrition

FOOD SERVICES ASSOCIATE

Pittsburgh, PA, United States
Food/Nutrition

Food Services Associate - Part Time-2

Pittsburgh, PA, United States
Food/Nutrition

DIET TECHNICIAN

Pittsburgh, PA, United States
Food/Nutrition

Sr Application Developer - Teradata & Informatica

Pittsburgh, PA, United States
IS/IT

Senior Application Developer - Java

Harrisburg, PA, United States
IS/IT

HM Document Solutions - Account Manager

Pittsburgh, PA, United States
IS/IT

Ambulatory Health Coach - Primary Care - Crafton - Full Time

Pittsburgh, PA, United States
Patient Support

HM Document Solutions - Account Manager

Wilmington, DE, United States
IS/IT

Provider Account Liaison

Camp Hill, PA, United States
Provider Services

Medical Case Manager - GHP

Home, PA, United States
Clinical Services

Pharmacist Night-1

Jefferson Hills, PA, United States
Pharmacy

HMDS - Outside Sales Representative

Home, PA, United States
IS/IT

Registered Nurse- Special Care Nursery (Full-Time)

Monroeville, PA, United States
Nursing

Registered Nurse- Emergency Department

Canonsburg, PA, United States
Nursing

Project Consultant - Center of Excellence

Pittsburgh, PA, United States
IS/IT

Patient Host or Hostess- Full Time

Monroeville, PA, United States
Food/Nutrition

VP, Actuarial Services - Dental

Harrisburg, PA, United States
Finance

Medical Case Manager - GHP

Home, DE, United States
Clinical Services

Registered Nurse- LDRP

Jefferson Hills, PA, United States
Nursing

Registered Nurse- Emergency Department

Canonsburg, PA, United States
Nursing