Job ID: J127276
Company: Highmark Health
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Jul 12, 2018
This job provides front-line call center support to users of the Analytic Platform's tools and data repositories throughout the organization and to its Health Plan Partners. The incumbent will clearly receive information and ideas through a variety of media and convey technical information in simple and clear terms to non-IT employees. This will involve following the procedures for resolving issues and recommending changes to those procedures to the lead. It will also involve redirecting problems to the appropriate resource when required and monitoring it to ensure resolution for the customer. The incumbent also works closely with HMHS (IT) technical resources to help customers resolve technical issues that require IT support. The incumbent will provide guidance and education to Analytic Support Specialists and cultivate and maintain relationships with customers. An understanding of analytic tools is required.
LICENSES OR CERTIFICATIONS
* This position has multiple shifts available between 7am and 7pm EST.
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