Senior Technology Admin - Adobe Campaign Manager

Job ID: J128622
Company: HM Health Solutions Inc.
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Aug 8, 2018

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Description

OPPORTUNITY

Sr. Technology Administrator – Adobe Campaign Manager


Adobe Campaign Manager is key to our digital strategy allowing us to deliver better service and care to our members and better information shared with our providers.

Consider joining a dynamic and growing team supporting and administering the infrastructure related to our digital strategy.   The position of Sr. Technology Administrator will be responsible for the implementation and administration of Adobe Campaign Manager.  This will also involve working with other team members supporting Adobe Experience Manager, Forms and Digital Asset Management.


HM Health Solutions: Powering the Future of Health Care Together.   People, Process, Platform, Performance - https://www.hmhs.com

ESSENTIAL RESPONSIBILITIES:  


1. Advise teams in the planning, designing and utilization of the technology.  Consult with project teams on the best use of the technology.

2. Answer technical queries and provide support to project teams and end users.  Mentor and train end users in the use of the technology.


3. Provide continuous monitoring of the technology to proactively identify and resolve issues. Conduct root cause analysis to identify and resolve complex problems impacting service levels.


4. Apply updates, patches, and configuration changes.


5. Administer security permissions. Assure compliance to required corporate standards, procedures, guidelines and processes, including audits.


6. Develop the architecture, frameworks, common components, and best practices for the technology.


7. Document the configuration of the system, system controls, and procedures.


8. Other duties as assigned or requested.


QUALIFICATIONS:
Education, Licenses/Certifications, and Experience 

  • 4+ years’ experience administering the Adobe Campaign Manager platform in a large scale environment (on-premise):  installation, configuration, monitoring, system support and issue resolution 
  • Knowledge of Adobe Experience Manager (AEM) and integration with Adobe Campaign Manager
  • Manage and monitor performance and scalability for Adobe Campaign Manager
  • Knowledge/experience to support the development of marketing campaigns
  • Experience with Linux (commands, shell scripting)
  • Networking services knowledge (DNS, SMTP, load balancer, firewalls)
  • Understanding of data security (LDAP)
  • Javascript and relational database experience (SQL, Schemas)
  • Knowledge of web services
  • Communication: Team player with the ability to explain complex IT concepts in simple terms to technical and non-technical colleagues.  Assist and advise other team members on best practices. 


Minimum Qualifications

  • Associates Degree/IT Trade School diploma
  • 5-10 years of relevant, progressive experience in the area of specialization


Employee Referral Level 2

    Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
    EEO is The Law
    Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
    We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
    For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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