Analyst Undergraduate Intern Summer 2019 – (UCD) United Concordia Dental

Job ID: J131587
Company: United Concordia Companies Inc
Location: Harrisburg, PA, United States
Full/Part Time: Part time
Job Type: Temporary
Posted at: Sep 10, 2018

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Description

GENERAL OVERVIEW

Summer Internship for May-August 2019 in the United Concordia Dental (UCD) Customer Service department as an Analyst Intern. This individual is responsible for evaluating our current processes and making recommendations for improvements in efficiency affecting many areas.

Additionally, the incumbent must demonstrate flexibility and the ability to think and perform independently. Proficiency in the use of personal computer based data processing, strong written and verbal communications skills, analytical ability, and outstanding organizational skills.

This position reports to an assigned Supervisor or Manager, but is given a significant degree of independence and flexibility, provided that activities are consistent with operating budgets, approved plans and objectives, and operational policies.

INTERN RESPONSIBILITIES

Mapping of existing internal processes. This individual will review our current processes to identify opportunities to improve efficiency. The intern would be responsible for documenting the current process and the modified process. This individual would facilitate conversations around ideas of improvements. A cost analysis would also be required.

Analyze current call center inquiry trends. The incumbent would pull data regarding our current inquiry trends. Analyze the data to look for ways to reduce the common inquiry types.

All primary responsibilities listed above - Recommend corrective measures to the Supervisor or Manager, Dental Customer Service. By observing trends, documenting concerns, and analyzing opportunities, the incumbent provides Concordia customer service management with valuable insight into issues or opportunities specific to assigned account/s. This includes making recommendations relative to system enhancements, procedure changes, claims processing, membership and billing issues, etc.

MINIMUM QUALIFICATIONS

  • Full or part-time enrollment in an accredited college or university baccalaureate program.

PREFERRED QUALIFICATIONS

  • Strong personal computer skills (e.g., MS Office)
  • Excellent communication skills and be detailed oriented.
  • Strong written and oral communication skills.
  • Strong relationship building skills.
  • Ability to work under pressure independently and as part of a team.
  • Ability to establish strong trust and confidence with business units.
  • Strong innovative problem-solving capabilities.
  • Working toward a bachelor's degree in current related field.

ESSENTIAL JOB FUNCTIONS 

  • Communicate effectively while interacting directly with colleagues, clientele, and/or other internal or external constituencies in the planning of assignments and the resolution of day-to-day operational problems. 
  • Under supervision, provide entry-level professional services as appropriate to the day-to-day operating objectives of the area.  Receives guidance, training, and mentoring from senior personnel in planning and carrying out activities and assignments.
  • Undertake and/or participates in projects and programs designed to develop professional skills and expertise appropriate to the needs of the organization. 
  • Participate in the planning and implementation of unit projects and initiatives within area of expertise and ability. 
  • As specifically requested by management, conduct research and reporting inclusive of recommendations or alternative proposals for action. 
  • Perform miscellaneous job-related duties as assigned. 

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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