Director Product & Tech Solutions

Job ID: J132606
Company: HM Health Solutions Inc.
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Sep 24, 2018

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Description

JOB SUMMARY

This job is responsible for ownership of one or more aspects of the application product life cycle, including but not limited to product strategy, planning/road mapping, market competitive positioning, defining the customer value proposition, budgetary management, design, development, delivery, and support. Includes partnering with business stakeholders, collaborating with peers, leading cross functional teams, and managing vendors. Regularly engages with Planning and Design, Architecture, Platform Operations, Product Development and Management, Product Maintenance, Consulting Services, Infrastructure, and Marketing teams to enhance product offering and delivery. Strong focus on software development and operational excellence using Agile and Lean practices to create market differentiated solutions. Ensures outcomes are compliant, high quality, available, reliable, effective, and secure.

ESSENTIAL RESPONSIBILITIES

  • Provides oversight of one or more aspects of the application product life cycle (Planning and Design, Architecture, Product Development and Management, Product Maintenance, Platform Operations) to ensure operational excellence and continuous improvement of processes.
  • Contributes thought leadership and industry expertise to strategic planning and execution for current and future products.
  • Actively engages and builds relationships with delivery and maintenance teams to align strategy, leverage resources, and maximize value.
  • Ensures the implementation and adherence of government regulations, mandates, corrective action plans, and process improvement initiatives.
  • Owns profit and loss accountability for product area, manages budget, seeks opportunity for profitable growth.
  • Performs management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.
  • Plans, organizes, staffs, directs and controls the day-to-day operations of the department; develops and implements policies and programs as necessary; may have budgetary responsibility and authority.
  •  Other duties as assigned or requested.

REQUIRED EDUCATION

Bachelor's Degree- Business Administration, Management Information Science, or related field

Substitutions (Acceptable substitutions in lieu of a degree 1 ½ years’ experience  = 1 year college)

No Substitutions

PREFERRED EDUCATION

Business Administration, Management Information Science, or related field

EXPERIENCE

Minimum:

  • 7 years' of experience in technology services to include
  • 5 years' experience in management

Preferred:

  • 7 years' of experience in multiplatform support
  • 3 years' experience in Lean techniques and Agile developement
  • 7 years' of experience in managing group(s) responsible for client services, technical services, and/or production support
  •  5 years' experience in healthcare or insurance industry

KNOWLEDGE, SKILLS & ABILITIES

  • Outstanding customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development                                
  • Excellent written and spoken communications skills                            
  • Strong leadership and interpersonal skills
  • Analytical and problem solving skills
  • Deep technology product life-cycle knowledge
  • Track record of driving transformational change, leading teams, developing talent, and building relationships

PREFERRED LICENSURE

Project Management Professional (PMP) Certification, Information Technology Infrastructure Library (ITIL) Certification, (Lean) Six Sigma

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

Note: Job duties and responsibilities support separation of duties across multiple users.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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