Job ID: J132969
Company: West Penn Allegheny Health System
Location: Pittsburgh, PA, United States
Facility: 4 Allegheny Center
Full/Part Time: Full time
Job Type: Regular
Posted at: Oct 2, 2018
Provides project management support over implementation of Epic from Cadence (scheduling)as well as the enhancements needed to improve efficiency and accuracy both in the call center as well as the physician practices. This role also manages the support staff necessary to operating the call center, including report writers, business analysts, and staff educators. This role is necessary to maximize the effectiveness of the call center by providing necessary information on productivity and quality assurance, which is then used to formulate education and training to increase staff effectiveness.
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