This job drives and supports all activities related to collecting, analyzing, and reporting on key performance indicators including developing dashboards, scorecards, forecasting, trending, tracking results, and executive presentations for the purposes of supporting operational excellence, management intelligence for effective decision-making and overall tracking of business performance. This job consults with cross-functional groups and levels to identify data and analytical needs, conduct analyses, review analyses and findings with leadership, facilitate related process/data improvement efforts, and develop executive level presentations. This job may also prepare similar intelligence for customers.
- On a regular basis and as needed, work with various departments to collect source data; design and build analyses/trending/forecasting reports using Excel or other technology; and publishes metrics dashboards and executive presentations. Identify, analyze, and interpret trends or patterns in complex data sets.
- Develop processes, tools, and templates to enable efficient, accurate and standardized data analyses and related deliverables; leverage automation to greatest extent possible. Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality.
- Ensure consistency and accuracy of information and reporting by identifying issues and fluctuations with core metrics/key performance indicators (KPIs), facilitate changes; research questions; participate and/or lead process and data improvement efforts.
- Contribute to ensuring that all changes to reporting, processes, and procedures are reflected, appropriately documented and that consistency is maintained for team. Ensure the correct first time /quality review processes are utilized and that changes maintain data integrity control processes.
- Maintain effective communication with internal organizations, external vendors/partners, and internal staff. Structure and present complex subjects in a meaningful and comprehensible manner.
- Develop work plans to meet deadlines, accurately estimate completion dates, and communicate status.
- Work closely with management to prioritize business and information needs.
- Other duties as assigned or requested.
- Bachelor's Degree in Business, Math, Computer Science, Quantitative Business Analysis, or related field
- Master's Degree in Information Technology, Mathematics, Statistics, or Operations Research
- 5 years of directly related work experience
- Experience in Project Management
- Proficient to master level with Microsoft Office products including Excel, Power Point, Word, and Access
- Basic understanding of SQL / querying capabilities
- Experience with end-user reporting tools
- Familiarity with the Software Development Lifecycle Process
- Strong written and verbal communication skills
- Strong analytical skills withthe ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Effective participation in team-based work
- Ability to find solutions and deliver results within a rapid, fast changing, entrepreneurial, technology-driven culture
- Capable of adjusting to changing priorities
- Ability to understand business needs to master new skills and technologies in a short period of time.
- Data driven decision maker can impact the bottom line and achieves goals with available resources and abilities
- Must have strong interpersonal skills and the ability to establish, develop and maintain cross-functional business relationships, as well as have excellent presentation and problem-solving skills
- Strong analytical skills
- Excellent Problem-solving capabilities
- Ability to investigate root causes and recommend solutions
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