IT Infrastructure Analyst - Service Management

Job ID: J134975
Company: HM Health Solutions Inc.
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Nov 5, 2018

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Description

As a member of the Change and Configuration Management team, the incumbent will function as a team member of the IT Service Management department within the Enterprise Data Center Operations Division. This role will ensure proper governance and related improvements to consistently improve the quality of services delivered to our customers and partners. This individual must work in accordance with defined Service Management standards and best practices. 

ESSENTIAL RESPONSIBILITIES:

Responsible for assisting with process design and continual service improvement.  Responsible for identification of integration points with other processes. Ensures all integrated processes are fully documented and understood by all Service and Process Owners. Interfaces with the clients, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions May lead cross functional teams that contribute to the definition of the process as well as the  adoption and governance Develop and improve Key Performance Indicators and improve the metrics program by interpreting the data and recommending process improvements driving the appropriate organizational behaviors.   Coordination of changes and ensuring compliance with specified change/release management windows.   Plays the role of change agent/champion in support of the process. Monitor change data throughout the lifecycle of the changes. Ensures compliance with the change management process as defined in standards and procedures. Manages the Service Manager/Cherwell change record queues to ensure timely turnaround and analysis of change records. Provides the initial acceptance of change records ensuring appropriate classification relative to scope, urgency, and priority. Consults with users of the Service Manager/Cherwell Change Management module or the change management process.

MINIMUM QUALIFICATIONS: 

  • High School Diploma or equivalent
  • Detail-oriented and self-motivated.
  • Demonstrated analytic problem solver
  • Excellent technical writing and verbal communication skills
  • Commitment to continuous learning
  • Positive customer orientation
  • Ability to work independently as well as collaborate on teams

PREFERRED QUALIFICATIONS

  • Bachelor's degree in Information Technology or similar discipline

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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