Job ID: J135100
Company: HM Health Solutions Inc.
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Nov 5, 2018
Manages activities of various IT personnel. Makes decisions on personnel actions (promotions, hiring, terminations, etc.) Develops talent, Addresses resource management, cultivates capabilities of staff, planning and coordination of work related to the IT Change and Configuration Management (CMDB) processes supporting the clinical environment. Responsible for the oversight of the daily operations and performance management. Controls expenses within the operating unit and is responsible for meeting budget goals. Actively involved in the planning, coordination, implementation, communication, of IT changes within the environment. Serve as a change agent for the ITSM program and a continuous improvement culture.
Provides subject-matter direction and guidance to lower-level staff regarding the Change and Configuration Management processes and execution.
Provides Staff Management oversight
Adheres to Departmental budgeting and fiscal responsibilities
Provides deep expertise in assigning and overseeing work of staff. Visualizes, articulates, and solves moderately complex problems/issues
Actively participates in project teams
Promotes continuous improvement of processes and delivery of results within assigned unit/area. Ensure compliance with corporate and industry standards, policies and regulations (ISO20000-1, SOC2, etc.)
Provides leadership during periods of transition as the organization changes to respond to business opportunities/challenges, new technologies, legislation and other environmental factors
Other duties as assigned or requested.
Education, Licenses/Certifications, and Experience
Bachelor’s Degree in Computer Science, Information Science or comparable major
8+ years’ experience
Or Master’s Degree +2 years exp.
Preferred Knowledge, Skills and Abilities
IT Service Management, ITIL, Cherwell, Service Manager,
Excel, SQL,Cognos, SharePoint, Tableau, CMDB concepts,
Universal Discovery/Application Mapping, IT Infrastructure Knowledge,
Clinical Knowledge(AHN) a plus.
A Team Manager must also possess the following knowledge, skills and abilities:
(1) Working knowledge of reporting software
(2) Proficient knowledge of end-user personal computing skills
(3) Proficient PC skills and knowledge on files and folders.
(4) Proficient analytical skills and problem solving abilities.
(5) Strong interpersonal skills to manage employees and interact appropriately with senior management, internal clients, and
(6) Ability to adapt to change, multi-task, meet multiple deadlines, collaborate, lead others, work on a regular and timely basis
and work irregular hours, holidays and weekends.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
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