Director of Enterprise Effectiveness

Job ID: J135032
Company: Highmark Health
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Nov 2, 2018

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Description

JOB SUMMARY

This job generates value across the Organization by providing end-to-end management and delivery of client facing projects that utilize department offererings included, but not limited to: capability analysis and definition; operating model definition; organization and job design; governance and decision rights; process engineering, and metrics design.  The incumbent works closely with senior/executive leadership to identify, prioritize, and deliver large and small scale consulting projects that advance business outcomes and achieve strategic objectives.  Supports other key objectives designed to build/strengthen Company effectiveness capabilities and drive continuous improvement efforts.  Will be responsible for professional coaching and mentoring of project team members. 
In addition, incumbent works as an account lead by working with business leaders in assigned functional area / BU to develop a pipeline of projects balanced across targeted portfolio drivers. Will work with business leaders to scope and prioritize projects for Op Co review and approval and  directly deliver (or oversee 3rd party delivery) of e2 projects in functional area / BU.  Will be aware of and report on status of all thinkUP projects in functional area / BU at operational update meetings and will  ensure thinkUP projects meet or exceed in aggregate targets against key metrics including financial, client satisfaction, schedule adherence and engagement.

ESSENTIAL RESPONSIBILITIES

  • Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
  • Lead the day-to-day execution of Enterprise Effectiveness engagements taking ownership of the engagement deliverables, resources, and outcomes. Lead and manage project team members and/or external consultants. Identify and raise escalations as appropriate.
  • Work closely with executive project sponsors and stakeholders to ensure on-going alignment with project objectives, activities, and outcomes.
  • Continually gauge the client environment and identify project related issues and risks.
  • Work as an account lead by working with business leaders in assigned functional area / BU to develop a pipeline of projects balanced across targeted portfolio drivers. Will work with business leaders to scope and prioritize projects for Op Co review and approval and  directly deliver (or oversee 3rd party delivery) of e2 projects in functional area / BU.  Will be aware of and report on status of all thinkUP projects in functional area / BU at operational update meetings and will  ensure thinkUP projects meet or exceed in aggregate targets against key metrics including financial, client satisfaction, schedule adherence and engagement.
  • Work closely with the Vice President, Enterprise Effectiveness to develop the engagement business case, scope, charter, and staffing model.  Periodically brief the Vice President, Enterprise Effectiveness on project status including timelines, risks, and issues.  
  • Conduct periodic market scans to understand industry leading practices and drive continuous improvement in department approaches, methods, and tools and organizational awareness of department capabilities.
  • Other duties as assigned.

EDUCATION

Required

  • Master's Degree in Related field

Preferred

  • Masters Degree in Business Administration/Management or Health Administration

EXPERIENCE

Required

  • 5 years of Directly Related Work Experience
  • 2  years of Post-Graduate Degree Experience in Strategy, Operations, Mergers and Acquisitions, or Human Capital Practice in a Consulting firm Environment

Preferred

  • Healthcare/Insurance Industry, Working in Complex, Matrixed Environments or Working in or Across Multiple Business Functions (Finance, Operations, Supply Chain, etc.)
  • Demonstration of Core Strategic Organization Design Competencies

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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