Job ID: J138487
Company: HM Health Solutions Inc.
Location: Philadelphia, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Jan 3, 2019
DescriptionThere are multiple Customer Success Consultant openings, in different locations, to support our different partner plans in building out the customer success organization. This job works with leadership to support a large, multi year commercial IT and business process outsourcing relationship – this includes all daily service, incident, and ticket management governance and interface with the client team and customer. The incumbent partners with the Customer and Client Team to report against overall service management and service levels including managing to service incident volumes and resolution, monthly SLAs, and initiating various operational improvement initiatives.
0% - 25%
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
Referral Payout Level: 2
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org