Director Single Billing Office

Job ID: J138341
Company: West Penn Allegheny Health System
Location: Pittsburgh, PA, United States
Facility: 4 Allegheny Center
Full/Part Time: Full time
Job Type: Regular
Posted at: Jan 10, 2019

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Description

GENERAL OVERVIEW:

Reporting to the Vice President Central Billing Office, the Director Single Business Office directs the daily
activities of the EPIC Single Business Office (SBO). This office encompasses all customer service, self-pay
collections, and self-pay payment processing activities. The Director will ensure successful completion of all departmental tasks and revenue cycle goals. The Director will monitor staff productivity and will provide feedback, evaluations, and corrective actions as required. The Director will ensure the SBO department operates in a manner compliant with all internal and external regulations, policies, and procedures. The Director will participate in budget development and monitoring of expenses. The Director will monitor staffing levels and hire and train employees to ensure competency.

ESSENTIAL RESPONSIBILITIES:

  • Directs daily operations of the SBO, including customer service, self-pay collections, and self-pay payment posting to assure accuracy, timely completion of tasks, and achievement of area-specific revenue cycle goals within budgeted expense guidelines. (25%)
  • Diagnoses and solves SBO issues impacting departmental objectives. Works collaboratively with other departments, external agencies, vendors, and payers to achieve results by utilizing specialized revenue cycle expertise and communicating effectively in both written and verbal formats with staff, peers, management, and all others. (25%)
  • Practices effective self-management to achieve desired departmental outcomes for operating results, employee job satisfaction, staff productivity, and leadership development. Supervises staff in a fair and consistent manner, evaluates work, and recommends and implements approved corrective actions. (25%)
  • Fulfills the role as a dynamic leader to promote and support the achievement of overall organizational goals and specific SBO revenue cycle objectives. (25%)

QUALIFICATIONS:

Minimum

  • Bachelor's degree in healthcare administration, business administration or related field.

Preferred

  • Master’s degree.
  • 7-10 years’ experience related to revenue cycle and customer service.
  • Previous management experience.

Summary

Reporting to the Vice President Central Billing Office, the Director Single Business Office directs the daily activities of the EPIC Single Business Office (SBO). This office encompasses all customer service, self-pay collections, and self-pay payment processing activities. The Director will ensure successful completion of all departmental tasks and revenue cycle goals. The Director will monitor staff productivity and will provide feedback, evaluations, and corrective actions as required. The Director will ensure the SBO department operates in a manner compliant with all internal and external regulations, policies, and procedures. The Director will participate in budget development and monitoring of expenses. The Director will monitor staffing levels and hire and train employees to ensure competency.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
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