IT Infrastructure Analyst – ITSM Change Management

Job ID: J138836
Company: HM Health Solutions Inc.
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Feb 8, 2019

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Description

GENERAL OVERVIEW:  

Responsible for the physical delivery and ongoing support of products/services, applications, network systems and overall solutions.  Performs tasks including, but not limited to, systems software upgrades, workstation setups and server configurations.  Maintains software and hardware inventories.  Provides operational support and analysis for the organizations information systems and peripheral equipment, such as servers, desktops, printers and storage devices.  Performs recovery procedures, scheduling and backups, and monitors batch processes.

ESSENTIAL RESPONSIBILITIES: 

1. Perform operational support of IT Infrastructure technology including, but not limited to, network, security, messaging, storage, voice, etc.

2. Perform analysis and resolve problems to restore normal IT Infrastructure operational levels.

3. Complete project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects. 

4. Assure compliance to required standards, procedures, guidelines and processes.

5. Other duties as assigned or requested.

QUALIFICATIONS:

Education, Licenses/Certifications, and Experience

Minimum

  • High School Diploma or equivalent required
  • 1-3 years of experience in Information Technology

PREFERRED QUALIFICATIONS

  • Bachelor's degree in Information Technology or similar discipline
  • ITIL v3/2011 Foundations certification
  • Cognos, Sharepoint, Word, Excel, Powerpoint, Tableau and Visio skills. 
  • Understanding of ITIL/ITSM/ISO20000-1 concepts

Summary

As a member of the Change and Configuration Management team, the incumbent will function as a team member of the IT Service Management department within the Enterprise Data Center Operations Division. This role will ensure proper governance and related improvements to consistently improve the quality of services delivered to our customers and partners. This individual must work in accordance with defined Service Management standards and best practices.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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