Account Executive

Description

JOB SUMMARY

This job is primarily responsible for supporting & managing customer projects from beginning to end. The incumbent will be the main link between the customer, your supported Sales Representative and Operations. Must manage the customer's project while communicating effectively with your supported Sales Rep and Operation. Will manage and maintain overall customer relations through project accuracy, communication, and service for all of our service lines. The incumbent is responsible for providing effective customer service and project management for all internal and external customers with in-depth knowledge of company products and programs as well as communicating effectively with team members.  The incumbent will operate as the lead point of contact for any and all matters specific to the assigned accounts including negotiating contracts and agreements.

ESSENTIAL RESPONSIBILITIES

• Cold Calling to develop new business leads on a regular basis.  Tele-market, correspond and meet with current and prospective customers.  Maintain long-term consultative relationship with clients for repeat business.  Meet and exceed sales goals.
• Overseeing customer relationships and maintaining those contacts by engaging in timely follow-up, resolving or foreseeing potential issues, and achieving customer satisfaction.
• Collaborate with estimating, production, and sales staff to accommodate new business opportunities.
• Serve as primary point of customer contact .  Review research on customers' business, markets, and industry trends. Consult directly with customers regarding new or improved product offerings.  Identify changes in customers' buying patterns and product requirements through periodic review.
• Organize and manage internal resources to meet financial, and growth objectives of assigned accounts.   Communicate specific account strategies internally to key stakeholders.  Work closely with material planning and production scheduling to ensure accurate project specifications and delivery.
• Maintain sales forecasts, revenue projections, and coordination of internal and external kickoff meetings to support new customer implementations.  This includes preparing reports, conducting quarterly business reviews, and monitoring account status.
• Create and distribute customer change requests, knowledge of Salesforce, and possess very strong MS Office Skills for customer presentation development.
• Other duties as assigned or requested.

EDUCATION

Required

• High School/GED

Preferred

• Bachelor's Degree

EXPERIENCE

Required

• 5 years Successful Sales Outcomes
• 5 years Customer Service

Preferred

• 5 years Account Executive - Print or Light Manufacturing Industry 

SKILLS

• Customer/Client Focus and Service
• Problem Solving/Analysis
• Strong Organizational and Planning Skills,
• Project Management Skills
• Excellent Verbal and Written Communication Skills

Travel Requirement

75% - 100%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Most On-The-Road Position

Non-Office Based Position

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Constantly

Works primarily out-of-the office selling products/services (sales employees)

Constantly

Summary

This job is primarily responsible for supporting & managing customer projects from beginning to end. The incumbent will be the main link between the customer, your supported Sales Representative and Operations. Must manage the customer's project while communicating effectively with your supported Sales Rep and Operation. Will manage and maintain overall customer relations through project accuracy, communication, and service for all of our service lines. The incumbent is responsible for providing effective customer service and project management for all internal and external customers with in-depth knowledge of company products and programs as well as communicating effectively with team members.  The incumbent will operate as the lead point of contact for any and all matters specific to the assigned accounts including negotiating contracts and agreements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
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