Job ID: J104797
Company: HM Health Solutions Inc.
Location: Eagan, MN, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Jan 19, 2018
Based in Eagan, MN this job supports the client partner and the associated Profit - Loss (P-L) in a multi-year ITO / BPO health plan relationship. The individual will partner closely with the customer executives across the health plan. This job will act as a client and business manager to partner with the Customer and Client Partner to establish client plans, business plans, operational improvement plans, value realization and creation plans and drive business performance of the client team and/or client in meeting targets and managing the P-L and/or value creation, value realization and operational efficiencies. This job also involves facilitating contracting, statements of work, change orders, and other contracting matters. This job will also be involved in helping to interface with and manage the overall financial management and program management and prepare the corresponding materials - presentations, workbooks, and supporting documents in support of the Client Partner and the Client Team. May represent the Client Partner in meetings and presentations, including executives, decision makers and key influencers. This job will be assigned specific targets based on areas of focus (i.e. P/L, contracting, financial, customer satisfaction, membership, etc.) Individual is the onsite representative responsible for day to day client and business management for a $100M+ Commercial Client relationship. This includes a variety of responsibilities and client interface relating to contracts and contract management, financials and financial manaegement, real estate/space management, client satisfaction and survey management. This position acts as a second to the Vice President / Client Partner on all matters and is a natural succession candidate with the appropriate experience and performance.
Manages to the terms and conditions of the in force contracts, SLAs, and agreements and facilitates and negotiates new contract addendum, exhibits, statements of work, and change orders for a multi year ITO / BPO relationship.
Manages to and presents SLA performance to customer monthly.
Manages to the P/L, financial performance of the business and related value realization. Manages the client interface and relationship for all financial related matters - invoicing, payment, reconciliation, print, passthru, and external vendors.
Facilitates and ensures accurate monthly forecasting, invoicing, change order management, time and development tracking for all enhancements and strategic investments. Leads monthly and quarterly internal and client facing reviews. Ensures accurate membership forecasting.
Collaborates with Customer and facilitates quarterly customer satisfaction surveys and action plans.
Develops, oversees, and reviews all customer facing presentations, including monthly and quarterly reviews, solution proposals, and other customer facing documents. Develops, oversees, and reviews internal monthly and quarterly reviews for overall business performance management in a balanced scorecard - operational, financial, customer satisfaction, value realization.
Key point of contact for all facilitates management, including demand forecasting and management and space management. Coordinates with real estate and facilities to ensure adequate and proper space utilization for MN based employees.
Performs various business administration tasks and other duties as assigned or requested.
Minimum - Bachelor's Degree in Business, Economics, Finance, Legal or related field
Preferred - Master's Degree
Required Minimum Experience:
Knowledge, skills and abilities
Referral Level Payout 4
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