Manager, Clinical Services Systems

Job ID: J115601
Company: Highmark Inc
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at:

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Description

JOB SUMMARY

is job reports to the Director, Clinical Services Systems, and leads a team of technical and non-technical experts who are responsible for the collaboration between business and technical teams throughout Clinical Services on all system platforms. Oversees application software management for HMHS and other vendor based systems. Plans and manages interactions with the Clinical Services business areas. Assesses the current direction, projects and operational impacts and recommends strategies to satisfy current and future business needs. Leads team in the areas of current and future workflow studies, requirements gathering, planning for future state, establishing the technology road map and accompanying standard practices. Monitors and controls quality and testing efforts while actively seeking opportunities for improvement and ensuring excellence with issue resolution through defect resolution, enhancements and implementations. Establishes and meets scheduled milestones for deliverables in conjunction with project management resources. 

ESSENTIAL RESPONSIBILITIES

  • Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
  • Interact with business subject matter experts and technical experts to ensure system(s) in scope are fully-functioning and performing to the business requirements defined. This includes holding our system owners accountable for delivering technical solutions in a reasonable timeframe and ensuring that the business is clearly defining requirements. Accountable for ensuring that HMHS and other vendor requests from all operational areas are handled timely and correctly – serves as escalation path.  
  • Ensure process flows are clearly defined, documented, and optimized for each line of business.  Implement new and revised SOPs using proper change management techniques in partnership with the business owners.  Oversee Development and implementation of organizational readiness plans for major releases. Partner with colleagues to ensure operational readiness and training needs are met before deployment.  Develop and maintain governance of business process documentation and ownership. 
  • Other duties as assigned.

QUALIFICATIONS

Minimum

  • Bachelor's Degree in Business Administration/Management, Computer and Information Science, Management Information Systems or Healthcare
  • 5 - 7 years of proven IS/IT experience in the technical or clinical space
  • 3 - 5 years in the Healthcare Industry
  • 3 - 5 years in Management
  • 1 - 3 years in Process Improvement

Preferred

  • Direct clinical experience (RN, RPH)
  • Project Management Professional (PMP)
  • (Lean) Six Sigma

SKILLS

  • Business Process Improvement
  • Leadership
  • Excellent Written & Oral Presentation Skills
  • Excellent communication skills
  • Mentoring and coaching abilities
  • Ability to lead clinicians in decision making
  • Project Management
  • Previous experience leading technology efforts

Employee Referral  - Level 1

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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