Senior Consultant - Client Delivery Operations

Job ID: J116146
Company: HM Health Solutions Inc.
Location: Eagan, MN, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Mar 14, 2018

Share:

Description

JOB SUMMARY

The consulting workforce leverages  combined people, process, and technology competencies  to support large-scale, complex customer engagements; collaborates with Product, Infrastructure, and Security teams to configure solutions and deliver value to customers; acts as subject matter expert and trusted advisor in both practice and customer spaces; and works closely with engagement and practice leadership team to define strategic and tactical direction.

The Senior Consultant delivers value to customers through client-facing advisory and delivery service in support of the HM Health Solutions product offerings. Accountabilities include, but are not limited to, owning deliverable artifacts, leading workstreams, engaging key customer stakeholders, building and sharing institutional knowledge, and developing junior professionals.

ESSENTIAL RESPONSIBILITIES

Client Account

  • Contribute to the delivery and execution of platform enhancements that support client operational goals. Lead across client and internal teams to meet milestones on time and to deliver with high quality on budget.
  • Build trust-based relationships with client counterparts and remain flexible to changing client needs  
  • Gather requirements, synthesize data (system and operational) into meaning observations, and present recommendations to the team. Identify and mitigate delivery risks. 
  • Build, share, and maintain expertise in both practice area and client environment, regularly interface with Product, Infrastructure, and Security teams to deliver on customer commitments
  • Contribute to operational readiness, organizational change management, standard operating procedures, solution capability, packaging, and estimating, planning and delivery management.
  • Design and own deliverable artifacts to deliver client value and meet contractual obligations.
  • Provide coaching, mentoring, and professional development for junior resources.
  • Other duties as assigned or requested. 

REQUIRED EDUCATION

Bachelor's Degree- Business Administration, Management Information Science, Health Administration, or relevant field

PREFERRED EDUCATION

Business Administration, Management Information Science, Health Administration, or relevant field

EXPERIENCE

Minimum:

  • 5+ years' consulting and/or industry experience

Preferred:

  • 3+ years' healthcare/insurance industry experience
  • 3+ years' technology platform delivery experience
  • 3+ years' program / project management experience
  • Experience engaging, influencing, and advising senior executive leaders
  • Experience working in complex matrixed environments

KNOWLEDGE, SKILLS & ABILITIES

  • Customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development
  • Excellent written and spoken communications skills
  • Strong leadership and interpersonal skills
  • Ability to work independently and manage multiple task assignments
  • Proficient in the use of MS Word, Excel, and PowerPoint
  • Proven ability to build and sustain internal and customer relationships

PREFERRED LICENSURE

Project Management Professional, Information Technology Infrastructure Library

TRAVEL REQUIREMENT:  - Up t0 80%
 

Referral Level Payout 4

PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS
(The physical, mental demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential function of their job. Reasonable accommodations will be made when necessary to enable individuals with disabilities to perform the essential duties of the position, to the extent that they do not cause undue hardship.

Position Type:

Most On-The-Road

Office-Based Positions

An employee in this position works in an office environment.  The position frequently requires the employee to communicate effectively with others both inside and outside the workplace (e.g., in person, via telephone, via email).  The employee must be able to understand, interpret and analyze data, solve problems, concentrate, and research, use available technological resources and systems (e.g., computers and computer programs), multi-task, prioritize, and meet multiple deadlines to complete essential tasks.  The employee generally works in a fast-paced and frequently stressful environment, must attend work on a regular and reliable basis as well as adhere to all workplace policies, and may be called upon to work outside regular business hours.

Teaches/Trains others regularly - Occasionally

Travels regularly from the office to various work sites or from site-to-site - Frequently

Works primarily out-of-the office selling products/services (Sales employees) - Occasionally

Physical Work Site Required - No

Most On-The-Road Positions

An employee in this position may work in a home or company office environment but is also frequently driving to and from various locations to perform the work off-site.  The position frequently requires the employee to communicate effectively with others both inside and outside the workplace (e.g., in person, via telephone, via email).  The employee must be able to understand, interpret and analyze data, solve problems, concentrate, and research, use available technological resources and systems (e.g., computers and computer programs), multi-task, prioritize, and meet multiple deadlines to complete essential tasks.  The employee generally works in a fast-paced and frequently stressful environment, must attend work on a regular and reliable basis as well as adhere to all workplace policies, and may be called upon to work outside regular business hours.

Non-Office-Based Positions

An employee in this position is frequently required to move throughout the workplace, sit, stand and walk, use hands and fingers to hold objects, tools or controls, possess fine motor skills (e.g., to write and operate a computer or to steer transportation equipment), possess gross motor skills (e.g., to carry items), reach with hands and arms, climb stairs and ladders, balance, stoop, kneel crouch and crawl, communicate effectively, and talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  The employee must be able to work in a busy environment where decisions often must be made quickly, must attend work on a regular and reliable basis, must adhere to all workplace policies, and may be called upon to work outside regular business hours.  This work occurs in a [example: warehouse, hospital or provider’s office or mailroom].

Lifting: up to 10 pounds - Does Not Apply

Lifting: 10 to 25 pounds - Does Not Apply

Lifting: 25 to 50 pounds - Does Not Apply

ADDITIONAL INFORMATION

Changes Approved By:

Kathleen Thompson

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

Note: Job duties and responsibilities support separation of duties across multiple users.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

Share:

Interested in working at the Highmark Health enterprise?
Take the first step by joining our Talent Network today!

Join Our Talent Network

Similar Jobs

Data Analyst - Oncology

Pittsburgh, PA, United States
IS/IT

Business Analyst

Pittsburgh, PA, United States
IS/IT

Senior Application Developer

Harrisburg, PA, United States
IS/IT

Data Architect - Analytics

Camp Hill, PA, United States
IS/IT

Sr Architect

Camp Hill, PA, United States
IS/IT

Application Developer - Java

Pittsburgh, PA, United States
IS/IT

Data Architect - Analytics

Pittsburgh, PA, United States
IS/IT

Lead Architect - Analytics

Pittsburgh, PA, United States
IS/IT

Business Analyst

Camp Hill, PA, United States
IS/IT

Application Developer - Java

Camp Hill, PA, United States
IS/IT

Sr Business Technical Analyst

Pittsburgh, PA, United States
IS/IT

Associate Application Developer

Camp Hill, PA, United States
IS/IT

Lead Architect - Analytics

Camp Hill, PA, United States
IS/IT

Business Technical Analyst

Pittsburgh, PA, United States
IS/IT

Associate Consultant - Instructional Designer

Camp Hill, PA, United States
IS/IT

IT Testing & Quality

Pittsburgh, PA, United States
IS/IT

Associate Principal - Provider Practice

Pittsburgh, PA, United States
IS/IT

IT Testing & Quality

Mechanicsburg, PA, United States
IS/IT

IT Infrastructure Analyst

Pittsburgh, PA, United States
IS/IT

Senior Business Technical Analyst

Camp Hill, PA, United States
IS/IT

Senior Business Technical Analyst

Pittsburgh, PA, United States
IS/IT

Senior Business Technical Analyst

Wilmington, DE, United States
IS/IT

Business Technical Analyst

Camp Hill, PA, United States
IS/IT

Business Technical Analyst

Wilmington, DE, United States
IS/IT