Job ID: J114795
Location: Erie, PA, United States
Facility: Saint Vincent Hospital
Full/Part Time: Full time
Job Type: Regular
Posted at: Mar 7, 2018
Description
GENERAL OVERVIEW:
The Care Connect Elite Representative is responsible for answering routine and complex calls received into the centralized call center for all service lines. The Elite Representative will use the appropriate procedures, tools and equipment to answer inquiries to provide First Call Resolution as often as possible. This level of representative will rely on prior professional experience and advanced job skills to resolve complex inquiries on a regular basis. This group will also handle special projects and campaigns as part of their job responsibilities.
ESSENTIAL RESPONSIBILITIES:
QUALIFICATIONS:
Minimum
Preferred
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
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