Senior CRM Analyst-1

Job ID: J118910
Company: Highmark Inc
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Apr 19, 2018

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Description

JOB SUMMARY

This job is responsible for a variety of facets of managing the customer Relationship Management (CRM) Tool and processes used by the Sales team.  Ensures Sales Staff is set-up and trained in the use of the CRM tool, and drives usage and overall effectiveness of the tool.  This job can expect to evolve over time as CRM technology advances.  The incumbent reports to the leader of Sales Enablement.

ESSENTIAL RESPONSIBILITIES

  • Conduct Analyses to determine historical trends, glean forward-looking insights and provide recommendations to achieve sales goals.  Identify opportunities for updates to the CRM tool, and work with the Senior Consultant for HMHS (IT), COE (Center of Excellence), and Salesforce community of practice to drive critical and complex changes to the tool.  
  • Ensure Sales staff receive required onboarding and training on the CRM system as well as ongoing user support.  Maintain up-to-date knowledge of modifications to the CRM tool and new capabilities in order to educate Sales teams and drive a more tailored effective experience with the CRM tool for Sales management.  Maintain CRM tool training materials and conduct training sessions as needed on new capabilities or refreshers as needed. 
  • Support strategic initiatives, small to large/complex projects and ad-hoc enhancements to improve the CRM tool and processes.  Support various partners within the Organization(including UCCI (dental ins. provider), HMIG (HM Insurance Group), Senior Markets, Compensation, Advanced Analytics, Finance with relevant sales data and reports collected within the CRM tool.
  • Oversee the opportunity pipeline data for the commercial Sales team, working directly with senior management to improve and accelerate the sales process, drive best practices and increase user adoption.  Collaborate with other Salesforce partners (marketing, product, underwriting, etc.) that support the sales processes within the CRM tool to share best practices.  Develop reports and dashboards to support specified processes, goals and key business metrics.  Research and stay up to speed on industry trends within the Salesforce/CRM tool space.  
  • Other duties as assigned.

EDUCATION

Required

  • High School Diploma/GED

Substitutions

  • None

Preferred

  • Bachelor's Degree in Business Administration/Management

EXPERIENCE

Required

  • 1 - 3 years of Reporting experience
  • 3 - 5 years of Communications experience
  • 5 - 7 years of experience working in the Health Care Industry
  • 5 - 7 years of Project Management experience
  • 1 - 3 years of experience in Training and Development
  • 3 - 5 years of Sales Support experience

Preferred

  • 1 - 3 years of Account Support experience
  • 3 - 5 years of experience in Business Support Analysis
  • 3 - 5 years of experience in Information Systems

LICENSES AND CERTIFICATIONS

Required

  • None

Preferred

  • None

SKILLS
 

Required

  • Salesforce
  • Communication Skills
  • Microsoft Technologies
  • Business Analysis
  • Data Analysis
  • Analytical Skills
  • Collaborative Problem Solving

Preferred

  • Sales Force Automation
  • Project Management
  • Troubleshooting

Language (Other than English)

None 

Travel Required

0%  - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

Yes

Lifting: up to 10 pounds

Frequently

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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