- Contract management for vendors applicable to the Healthcare Management Services (HMS) department and other departments supported by HMS. Ensure vendor services meet business needs and timely vendor payment. Tracking vendor contracts and terms. Coordinating customized client requests applicable to vendor services. Investigating and resolving client complaints / issues applicable to vendor performance. Representing the HMS department as a subject matter expert applicable to vendors in regards to projects with other departments such CCR, Sales, Product Development and others.
- Manage business functions / processes such as coordinating client invoicing, pricing health promotion products and services, acting as a subject manner expert in responding to complex client RFPs, identifying opportunities and implementing solutions to improve efficiency or reduce cost, and other projects that may be assigned.
- Budget management for HMS and other departments supported by HMS. Ensure budget data is accurately entered into Highmark’s budget system by applicable target dates, monitor monthly actual versus budget reports to identify reason for variances and to determine if corrective action is needed, servicing as a subject matter expert for cost center owners in regards to helping them understand implication of decisions to budget results. Candidate will also coordinate and help resolve issues with Accounts Payable and purchase orders.
- Candidates may work on projects as a sole contributor or as part of a team. Projects may range from low / moderate to complex. Senior level candidates will manage more complex projects, serve as a team lead on group projects, and require minimal direct manager supervision. Associate level candidates will manage low to moderate projects and require regular direct manager supervision.
*We are hiring 4 Vendor Management Analysts.
**Employee Referral Payout: Level 1
1. Manage contracts applicable to HMS vendors including negotiations, contract development and renewal, and financial reimbursement. Act as the intermediary between Highmark and vendors. Document vendor compliance with key contract terms / requirements.
2. Review vendor invoices to ensure accuracy, compliance with contractual terms and that desired services were performed.
3. Manage business aspects applicable to the sale of health promotion products and services to Highmark clients. This includes establishing pricing, ensuring products and services sold to clients meet expectations and invoicing clients in a timely manner. Also includes serving as a consultant applicable to client RFP responses and evaluating appropriateness of new products / services that may be offered to clients.
4. Manage the budget function for HMS and other Health Affairs departments supported by HMS. Includes managing Purchase Orders and compliance with Accounts Payable guidelines, entering data into the Highmark budget system consistent with senior management direction, monitoring monthly actual versus budget reports, and serving as a consultant applicable to budget issues with senior management.
5. Manage projects within the constraint of scope, quality, time and cost to deliver specified requirements and meet customer satisfaction.
6. Promotes a culture of performance excellence by:
- Enhancing job skills through quality process improvement and tools training / certification
- Participating in process and operational improvement initiatives
- Building and maintaining effective relationships throughout organization to advance Performance Excellence
7. Communicates effectively with customers and colleagues
- Successfully articulates issues, problems and solutions
8. Other duties as assigned or requested.
- High School Diploma or GED
- 1-3 years experience in a business environment dealing with budgets, invoicing, and contract management and / or process flows
- 1-3 years experience in managing projects and working as both a team member and a sole contributor
- Healthcare experience and/or familiarity with Highmark products, processes, and regulatory requirements
- Vendor experience (i.e. corrective action plans of vendors, reports)
- BS / BA degree or higher in Finance or Business
- Experience in a business environment dealing with budgets, accounting / finance, contract management, process flows and / or strategic planning
- Experience in managing complex projects and working as a team lead with minimal direct supervision
Knowledge, Skills and Abilities
- Ability to think and act independently – assume ownership of projects with minimal supervision
- Excellent communication skills – both listening as well as verbal and written communications
- Understanding of Finance, Accounting, Procurement, and / or Systems
- Ability to quickly grasp and understand new concepts and ideas
- Logical thought process – ability to identify all the steps needed to achieve desired objectives
- Interact with multiple levels from non-exempt to executive management
- Consultative skills such as envisioning a desired outcome and developing solutions to achieve that outcome.
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