Associate Customer Implementation Analyst

Job ID: J120411
Company: Highmark Inc
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Apr 9, 2018

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Description

JOB SUMMARY

This job analyzes, codes, and compares basic client and group data, as well as provides general production support, meeting defined service level agreements. Assists in collaborating with internal stakeholders to understand low complex business requirements and processes related client, product, and benefits configuration solutions.

ESSENTIAL RESPONSIBILITIES

  • Perform basic analysis using knowledge of simple business rules by interpreting data from various sources and formats and utilize the data for configuration activities.
  • Process work requests for new work items and change requests related to end-to-end benefits solutions. May document and execute low to medium complex product and benefit configuration rules.
  • Responsible for less complex verification that the delivered data and rule configurations meet the customer needs based on the product specifications, ensuring minimal coding errors in both configuration environments and production. 
  • Assist in and is accountable for identification, documentation, and escalation of risks, data errors and issues throughout the configuration process.  
  • Accountable to assist in providing configuration status and ensuring customer service level agreements are met.
  • Other duties as assigned or requested.

QUALIFICATIONS

Minimum

  • High School Diploma/GED
  • 1 - 3 years of experience in health care industry or other related field

Preferred

  • Associate’s Degree in Healthcare Administration, Business, Information Science or other related field

SKILLS

  • Excellent detail-oriented skills
  • Good customer service skills with some exposure working with customers, sales, and/or clients
  • Good oral and written communication skills
  • Ability to understand and resolve simple data relationships, data conflicts, and data discrepancies
  • Ability to apply logical thinking and critical thinking skills
  • Ability to understand and apply business rules and configuration concepts
  • Ability to work independently, as well as, part of a team to produce results
  • Ability to assess, resolve, and mitigate impacts to simple cross-functional and/or inter-related processes

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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