The consulting workforce leverages combined people, process, and technology competencies to support large-scale, complex customer engagements; collaborates with Product, Infrastructure, and Security teams to configure solutions and deliver value to customers; acts as subject matter expert and trusted advisor in both practice and customer spaces; and works closely with engagement and practice leadership team to define strategic and tactical direction.
The Associate Principal is responsible for driving customer value through client facing advisory and delivery services in support of HM Health Solutions product offerings. Accountabilities include, but are not limited to, leading major work streams and projects, supporting pre-sales and sales activities, owning deliverables, building key customer relationships, building and sharing institutional knowledge, and developing junior professionals.
- Contribute to the delivery and execution of complex, large scale, multi-year (high cost, high complexity and/or high risk) client enterprise transformation programs by: gathering required data through direct observation and/or inquiry and synthesizing data into meaningful observation; analyzing, identifying and problem solving from information sets (issues could be business or systems issues) drawing conclusions from information sets based on analysis, creating hypotheses and presenting recommendations to team; developing client specific requirements, standard operating procedures, functional roles & responsibilities, process flow and userguides.
- Build, share, and maintain expertise in both practice area and client environment, regularly interface with Product, Infrastructure, and Security teams to deliver on customer commitments.
- Contribute to operational readiness, organizational change management, solution capability, packaging, and estimating, planning and delivery management.
- Design and own deliverable artifacts to deliver client value and meet contractual obligations.
- Lead major engagement workstreams and projects to meet milestones on time, and to deliver with high quality and within agreed to budgets.
- Contribute to pre-sales and sales activities.
- Perform personnel management responsibilities including, but not limited to involvement in hiring and termination decisions; coaching, mentoring, and professional development of practitioners; practitioner rewards and recognition; on-going performance management; and evaluation of staff productivity.
- Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
- Other duties as assigned or requested.
- Bachelor's Degree- Business Administration, Management Information Science, Health Administration, or relevant field
- 8+ years' consulting/and or industry experience
- Business Administration, Management Information Science, Health Administration, or relevant field
- 5+ years' healthcare/insurance industry experience
- 5+ years' technology platform delivery experience
- 5+ years' program / project management experience
- Experience engaging, influencing, and advising senior executive leaders
- Experience working in complex matrixed environments.
- Project Management Professional, Information Technology Infrastructure Library
KNOWLEDGE, SKILLS & ABILITIES
- Customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development
- Demonstrated ability in financial management of projects and / or organizational units
- Excellent written and spoken communications skills
- Strong leadership and interpersonal skills
- Proficient in the use of MS Word, Excel, and PowerPoint
- Proven ability to build and sustain internal and customer relationships
- Demonstrated ability to lead a team of professionals
TRAVEL REQUIREMENT: 75% - 100%
Employee Referral Level: 1
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