Business Process Analyst-Nexidia Voice Analytics

Job ID: J122451
Company: Highmark Inc
Location: Parkersburg, WV, United States
Full/Part Time: Full time
Job Type: Regular
Posted at:

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Description

JOB SUMMARY

This job provides expertise for standard to moderately complex problem solving and in-depth understanding of system functionality.  The incumbent reviews significant amounts of information and analyzes processes to support business unit needs. May troubleshoot errors, conduct impact analyses, and/or solve data rejection. Performs business analyses in one or more operational areas. Identifies process gaps and recommends process improvements for efficiencies. May provide guidance to Associate level employees.

ESSENTIAL RESPONSIBILITIES

  • Intake operational objectives and gather information.  May perform routine research and evaluate basic output requirements and formats.  Communicate business operational requirements to internal groups responsible for developing/testing business requirements in various applications.
  • Coordinate, monitor, and report on the progress of projects to ensure adherence to defined project schedule.  Communicate effectively with customers and colleagues. Successfully articulate issues, problems, and solutions. Conduct pre-and post-implementation review.  Assist in the planning/designing and facilitation of functional walk-throughs.  May require additional support from more experienced team members.
  • Manage small to intermediate cross-functional projects and change initiatives involved in the design and delivery of business process solutions, implementation strategies, and control measures, including scoping, leading, and influencing organizational change related to business processes and models.
  • Facilitate process improvement meetings and/or discussions.
  • Analyze the functions and operations of a business area/function and identify problem areas.  Create process mapping and document current and future state business processes.  
  • Recommend process efficiencies, strategies for improvement, and/or solutions to align technology with business strategies.
  • Assist in development of desktop procedures and/or training material.  
  • Other duties as assigned.

EDUCATION

Required

  • High School Diploma/GED

Preferred

  • Bachelor's Degree

EXPERIENCE

Required

  • 3 - 5 years of experience in a Business Analyst or Business Process Analyst role or experience in a related operational area (e.g. claims, billing, customer service, etc.)

Preferred

  • 1 - 3 years in the Health Insurance Industry
  • Quality Assurance
  • Process Improvement

SKILLS

  • Analysis of business problems/needs
  • Written & Oral Presentation Skills
  • Business Analysis
  • Business Process Design
  • Business Process Improvement
  • Business Process Mapping
  • Business Requirements
  • Collaborative Problem Solving
  • Project Management

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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