Client Service Manager PA - Small Group

Job ID: J123782
Company: Highmark Inc
Location: Wilkes-Barre, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Jun 15, 2018

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Description

JOB SUMMARY

This job partners with assigned Client Managers to maintain and grow existing Small Group business and ensure that positive account relationships are maintained. The incumbent assists in the preparation of proposals, meeting materials and/or sales collateral during the account renewal process. Evaluates, recommends and implements processes to ensure that account objectives are met. Serves as the sales liaison between group administrators and producers, and the Organization's internal departments for problem resolution.

ESSENTIAL RESPONSIBILITIES

  • Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.
  • Assist in the preparation of benefit design analysis for specialized proposals and quotes. 
  • Develop detailed specifications for implementation of new products for clients. May conduct enrollment meetings during the account renewal process.
  • Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.)
  • Leverage internal resources to bring the best service and problem resolution to assigned accounts.
  • Work closely with Client Installation and Enrollment teams responsible for account processing and set-up to ensure accurate and seamless service delivery.
  • Develop documents and processes to ensure effective communication via work plans for all account implementation activities.
  • Function as the primary contact for the resolution of the day to day account service issues.
  • Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a
  • timely and professional manner; taking responsibility for customer satisfaction and loyalty.
  • Other duties as assigned or requested.

EDUCATION

Required

  • High School Diploma/GED

Preferred

  • Bachelor's Degree in Business Administration/Management

EXPERIENCE

Required

  • 2 - 4 year relevant, progressive experience in the area of specialization

LICENSES AND CERTIFICATIONS
 

Required

  • State specific Producers License for Life, Accident & Health or obtained within 45 days of hire

SKILLS

  • Service orientation
  • Diligence
  • Problem solving
  • Communication
  • Drive for results
  • Evaluates critically
  • Influence, persistence and resilience
  • Planning and organizing

Travel Required
0% - 25%

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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