Job ID: J124108
Company: HM Health Solutions Inc.
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Jun 1, 2018
This job establishes a Customer Success framework for all clients in the HMHS portfolio. Leads a team responsible for managing the daily service management for large, multi-year ASP clients and business process service relationships. This includes all daily service, incident and ticket management governance and interface with the client team and customers. The incumbent acts as a leader to the Customer Success directors and partners with the Customer, Client Team, Maintenance and Support and Platform Operations to manage and report against overall service management and service levels including managing to service incident volumes and resolution, monthly SLAs, and initiating various operational improvement initiatives. Ensures customers realize expected business outcomes (cost, quality, timeliness) delivered through the product (Enterprise Health Solutions Platform) operations. This job is customer facing and regular travel to client sites is required.
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
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