Assistant Retail Store Manager

Job ID: J124905
Company: Highmark Inc
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Jun 14, 2018

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Description

JOB SUMMARY

This job is responsible for assisting the Store Lead with the daily oversight of one Highmark Direct Retail Store. This job will work closely with the Store Lead to monitor operations of a specific store. In addition, this job requires extensive knowledge of all Highmark products, systems, and resources used in stores, including a working knowledge of any necessary Highmark or Highmark-owned ancillary products.  This job will serve a leadership role within a specific store when the Store Lead is not on duty.

ESSENTIAL RESPONSIBILITIES

  • Contribute to store sales in a specific store by serving as a sales representative on the store's weekly schedule: Including sales of all Highmark core products, HMIG products, Highmark Senior products and any additional ancillary products being offered (Dental, Travel, Pet, SNPs, etc.). Conduct daily monitoring of sales numbers. Come up with new methods/ideas to improve sales and customer experience. Report all such ideas to Store Lead.
  • Oversee store operations in a specific store when the Store Lead is not on duty: Including Ops Manual adherence, SOP adherence, ensuring store remains within corporate and federal compliance. Executing all opening and closing responsibilities. Be familiar with and be able to execute any necessary emergency procedures. Handle any Customer Service escalations.
  • Maintain a high quality store appearance. Must ensure the store is optimally stocked and cleaned. Ensure all displays are placed according to the Merchandise Guidelines.
  • Monitor customer feedback and report all pertinent feedback to the Store Manager
  • Assistant Store Manager on other operations duties as assigned.

REQUIRED EDUCATION

  • High School Diploma or GED

PREFERRED EDUCATION

  • Business Administration

EXPERIENCE

Minimum:

  • 2 years of experience in Customer Service, Sales or Marketing in the Health Insurance Industry

Preferred:

  • 2 years of working in a retail store
  • 2 years of selling direct-to-consumer products or services in a health-related industry

REQUIRED LICENSE

Annual Medicare/CMS Certifications

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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