Sr IT Infra Representative

Job ID: J125344
Company: HM Health Solutions Inc.
Location: Camp Hill, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Jun 22, 2018

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Description

GENERAL OVERVIEW:  

Takes the lead in providing technical support to internal and external users of more complex IT Infrastructure (e.g. PC’s, servers, mainframes, etc.).  Takes the lead in answering more complex questions regarding system procedures, online transactions, systems status and downtime. Takes the lead in more complex interactions with various IT areas in order to restore service and/or identify problems.  Takes the lead in maintaining a more complex troubleshooting tracking log ensuring timely resolution of problems. May mentor less experienced team members.

ESSENTIAL RESPONSIBILITIES: 

  • Perform service desk support activities related to the exchange of electronic data, including; direct communication with external customer and trading partners, documentation of interactions and requests, provide detailed issue resolution or escalation to the responsible IT area or vendor.
  • Perform detailed analysis of electronic transaction data to ensure internal and external compliance with corporate and industry electronic standards, specifications and guidelines (e.g. Health Insurance Portability & Accountability Act (HIPAA), Simple Object Access Protocol (SOAP), etc.).
  • Create and maintain system-based user profiles, enabling customer access to HMHS eBusiness systems. Process user access and maintenance requests, including direct communication with external customers.
  • Verification and closure of requests to ensure all documentation is correct and accurate. 
  • Assure compliance with required standards, procedures, guidelines and processes.
  • Perform call documentation and determine IT service request type.
  • Log and classify incident and impact and provide feedback for potential problem identification.
  • Other duties as assigned or requested.

QUALIFICATIONS:

Education, Licenses/Certifications, and Experience

Minimum

  • High School Diploma or equivalent  is required
  • 3-5 years experience in Information Technology

Preferred

ITSM experience

Health insurance experience

Customer support experience

SCOPE OF RESPONSIBILITY 

Does this role supervise/manage other employees?         

No     

WORK ENVIRONMENT

Is Travel Required?

No  

Physical Demands

This job requires the ability to work as a team member. Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays and/or weekends.

Note: Job duties and responsibilities support separation of duties across multiple users

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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