Provider Engagement Analyst-Communications

Job ID: J126042
Company: United Concordia Companies Inc
Location: Harrisburg, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Jun 26, 2018

Share:

Description

JOB SUMMARY

This job provides provider marketing and communication services.  The incumbent works closely with various internal departments, including Marketing, Customer Service, Dental Electronic Services, Provider Data Management, Professional Affairs, and Sales, to assist in the creation of communication materials and presentations that will assist in educating a variety of audiences nationwide within the provider/network community.  Develops and presents materials in a variety of mediums, including: mass email campaigns, broadcast faxing, newsletter distribution, mailing campaigns, telephone campaigns, and social media.  Measures the effectiveness of their communication campaigns and providing process improvement suggestions, when necessary. Work will be completed individually as well as in a team environment.

ESSENTIAL RESPONSIBILITIES

  • Design, develop, and coordinate all provider communication activities for the organization. Create the layouts and designs of logos, advertising, network marketing collateral, and other published materials in print form and online.  Select and arrange photos, type, illustrations, and color. Design and develop multimedia presentations combining still images, sound, text, video, and animations.
  • Serve as subject matter expert on all social media campaigns involving networks and the provider community.
  • Coordinate all departmental training events and dental conventions, ensuring materials and staff are adequately supplied.
  • Maintain all commercial dental reference guides and make updates accordingly based on CDT annual changes as well as any ad-hoc claims and/or corporate policy changes.
  • Serve as subject matter expert and act as the liaison with all discounted services vendors/partners and develops appropriate provider communication campaigns, as necessary. Ensure all contractual obligations (internally and externally) with discounted services vendors/partners are being upheld and followed.
  • Serve as subject matter expert and lead designer on the quarterly provider newsletter. Responsible for any process improvement initiatives involved with the newsletter throughout the year.
  • Analyze and interpret legislation and guidelines impacting network administration and determine any necessary provider education.
  • Use databases to identify target providers for communication campaigns or network development.
  • Other duties as assigned.

EDUCATION

Required

  • Bachelor's Degree in Business Administration/Management, Marketing, Communications Studies or Related Field

Substitutions

  • None

Preferred

  • None

EXPERIENCE

Required

  • 3 - 5 years of Marketing/Communications experience in a Corporate Environment

To include

  • 3 - 5 years Social Media (e.g. LinkedIn, Facebook)

Or

  • 3 - 5 years Internet Explorer, Graphics, and File Formats

Or

  • 3 - 5 years Working with Health/Dental Insurance Provider Networks and Strategy, Terminology, Contracting, etc.

Preferred

  • None

LICENSES OR CERTIFICATIONS

Required

  • None

Preferred

  • None

SKILLS

  • Working knowledge of Microsoft Office Suite
  • Working knowledge of design software such as Page Maker, Photoshop, Adobe InDesign, etc.
  • Working knowledge of SharePoint
  • Written & Oral Presentation Skills
  • Analytical Skills
  • Basic knowledge of United Concordia Dental products, operations, benefits, provider networks, regulatory compliance and provider credentialing
  • Relationship-builder with Unsurpassed Interpersonal Skills
  • Project Management
  • Salesforce
  • Dental Provider Database

Language (other than Enqlish)

None

Travel Required

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Never

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

Yes

Lifting: up to 10 pounds

Rarely

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

Share:

Interested in working at the Highmark Health enterprise?
Take the first step by joining our Talent Network today!

Join Our Talent Network

Similar Jobs

Outreach Representative-1

Home, DE, United States
Communications

Senior Internal Communications Analyst

Pittsburgh, PA, United States
Communications

Provider Account Liaison- Ancillary

Home, DE, United States
Communications

Technical Writer

Camp Hill, PA, United States
Communications

Digital Copywriter

Pittsburgh, PA, United States
Communications

Technical Writer

Pittsburgh, PA, United States
Communications

Outreach Representative - PA

Pittsburgh, PA, United States
Communications

Provider Account Liaison - Ancillary

Home, WV, United States
Communications

Experience and Communications Designer-1

Pittsburgh, PA, United States
Communications

Provider Engagement Analyst-Communications

Harrisburg, PA, United States
Communications

LTSS Housing Specialist

Home, DE, United States
Communications

Senior Communications Analyst

Pittsburgh, PA, United States
Communications

Senior User Experience Designer

Pittsburgh, PA, United States
Communications

Senior Internal Communications Analyst

Pittsburgh, PA, United States
Communications

Internal Communications Lead

Pittsburgh, PA, United States
Communications

User Experience Design Analyst

Pittsburgh, PA, United States
Communications