Manager, Vendor Performance

Job ID: J126905
Company: Highmark Inc
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Jul 19, 2018

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Description

JOB SUMMARY

This job oversees a team that coordinates the management of external vendors, matrix management of  internal partners (matrix partners), creating/monitoring associated  service level agreements (SLAs) and key performance indicators (KPIs), involvement in strategic initiatives (STIs), and regulatory/compliance and financial oversight in conjunction with the respective matrix partners.

ESSENTIAL RESPONSIBILITIES

  • Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. 
  • Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority. 
  • Lead the department to develop, maintain and manage external vendor partners including SLAs, KPIs and strategic planning. 
  • Research possible vendors to meet changing member needs via effective and differentiating programs/services.
  • Define and develop contracts and ensure compliance with contractual agreements. 
  • Manage the vendor implementation process including data feeds, document processes, and communicating vendor capabilities to sales, marketing, and others as needed.
  • Manage relationships, performance and delivery with internal partners and lead matrix management efforts and initiatives.
  • Oversee the regulatory and compliance strategy and oversight related to vendor/matrix partner management activities.
  • Other duties as assigned or requested.

QUALIFICATIONS

Minimum

  • High School Diploma/GED
  • 5 – 7 years’ experience in financial management, vendor management, sales and/or strategic planning
  • 3 – 5 years’ experience in financial contract negotiation and management

Preferred

  • Bachelor's Degree in Business
  • Prior experience in the health insurance industry
  • 1 - 3 years' prior management experience

SKILLS

  • Excellent inter-personal skills with emphasis on ability to effectively communicate both verbally and in writing 
  • Attention to detail while working in a fast paced environment with competing and changing priorities
  • Ability to coordinate complex activities across functional lines of operations, under tight timelines
  • Ability to quickly assess situations, identify and provide recommendations on issues
  • Microsoft Office

Referral Level: 4

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org

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