Supervisor PDM

Job ID: J132293
Company: Gateway Health Plan
Location: Pittsburgh, PA, United States
Full/Part Time: Full time
Job Type: Regular
Posted at: Nov 6, 2018




This job manages a team of provider file representatives who are responsible for the system implementation of all provider contracts and provider demographics. Oversees an internal audit quality review program designed to ensure provider data accuracy and completeness, and to provide staff with feedback on their quality scores. Provides weekly management reports on quality, work-in-progress, volume trends and training opportunities. Responsible for training, updating departmental procedures, and ensuring consistent processes throughout the department. 


  • Supervise non-exempt employees.
  • Oversee internal audit/quality review program.
  • Maintain and enforce departmental policies and procedures.
  • Train staff.
  • Meet internal and regulatory standards for timely data entry and report submissions and filings. 
  • Inventory Management
  • Other duties as assigned or requested.



  • High school diploma or GED
  • 1 year of experience working with providers in areas such as enrollment and maintenance
  • 1-2 years of experience with staff oversight and/or development, either in a formal or informal capacity    


  • 1 year of experience performing Medicaid and /or Medicare systems setup of provider contracts and provider demographics
  • 3 years of experience in a provider data maintenance department of a managed care organization
  • Inventory management of production work load
  • Direct supervisory and/or management of staff (monitor day to day workloads, disciplinary reviews)
  • Project management


  • Demonstrated behavior showing the ability to manage the work of others in a volume-driven environment
  • Demonstrated work experience exhibiting strong business, analytical, judgment, and communication skills in a corporate environment
  • Knowledge of claims and various provider contracting methodologies
  • Understanding of software applications used Gateway Health Plan®, such as Managed Health Care System, CACTUS, OnBase Document Management and/or OnBase Workflow
  • Ability to communicate effectively in oral and written form to a wide range of audiences representing a broad cross-section of intellectual abilities and interests

Does this role supervise/manage other employees?

Yes, number of direct reports:  18

Is Travel Required?

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
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